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Exciting news: we launched a new In-Shape mobile app!

The new app includes features that our members have been asking for – namely, the ability to instantly see Work Out and Win check-in status! Another key difference with the new app is that it will require each user/member to register with a unique member number or barcode and email.


Note: We HIGHLY recommend updating your password to something that's easy to remember after your initial login.


The registration process requires a few new steps. Below are instructions on how to set up the new app and answers to frequently asked questions.  


FAQs for Downloading and Setting Up the new In-Shape App

Q: What new features are available?

A: Install the app for quick access to your membership card, the latest club information, Group Fitness class schedules, Work Out and Win status, workout tracking, fitness challenges, refer a friend, and more! We will upload the app with new features frequently.


Q: How do I download and set up the new app?

A: There are several steps. Let’s walk through it together:


Step 1: Download the In-Shape Health Clubs app from the Apple App Store (for iPhone) or Google Play (for Android)

Step 2: Open the app and select “create login”

Step 3: Enter your email address (must be unique for every member) in the text box marked “email”

Step 4: Enter your member number or barcode in the text box marked “member number or barcode” and click “create login”

Step 5: Check your email to retrieve the password

Step 6: Re-open the app, enter your user name (member number or barcode) and temporary password (it is case sensitive!)

Step 7: You’re done!


Note: We HIGHLY recommend updating your password to something that's easy to remember after your initial login.


Q: How do I change my password?

A: Select 'Profile' located in the menu at the bottom of the app, then click on the 3 dots icon in the top right-hand corner and select 'Account Details'. Then select 'Change Password' at the bottom of your screen.


Q: Where can I find my member number or barcode?

A: Check your current app. Click on the “Check In” button; the member number or barcode is listed on the scan code.


Q: I don’t use the current app. How do I find my member number or barcode?

A: Please call Member Services at 209.472.2450 and they can look it up for you.


Q: I entered my email and it confirmed an email was sent but I didn’t receive it. Now what?

A: Please check your junk/spam/clutter folder. It may have gone in there. Also, if your email on your membership is a work email, we recommend changing it a personal email (Gmail, Yahoo, Hotmail, etc). Sometimes work emails will block automated email messages.


Q: I entered the temporary password from the email but it’s not working. What’s going on?

A: The password is case sensitive. Please make sure to enter it exactly as seen.

Tip #1: Use the copy & paste feature to ensure it is entered correctly.
Tip #2: On Android, the copy & paste feature doesn’t always capture all the characters. Make sure the last character is included!


Q: I entered my member number or bar code and email address but received an error messaging saying my email isn’t valid. What’s going on?

A: If the email you entered is not the same as the one on your membership, it will not work. Please contact Member Services at 209.472.2450 to update your email address on file.


Q: Why do I need a unique email to use the app? I didn’t before.

A: Email is now required to register a user on the app. Plus, with a valid email on file, we’ll be able to send you your Work Out and Win status and prize notification emails.


Q: My spouse and I share an email address. I don’t have my own. Now what?

A: A unique email is now required to use the app. Please create an email account with Gmail, Yahoo or Hotmail or any other free accounts available online.


Q: I don’t like change. Can I still use the old app?

A: The current/old app will be available until 1/31/19 (date subject to change). After that day, it will not have the most updated information and/or have missing information. Give the new app a try, we think you’ll love it!


Q: Can someone help me download and set up the app?

A: Of course, we are happy to help! Please see a Fitness Advisor or the Welcome Team at the Front Desk of your local club. You can also call Member Services at 209.472.2450 for assistance over the phone.


Q: Why can't I connect my Apple Watch or Fitbit to track my heart rate during workouts?

A: Currently, some platforms don't share their data with third-party apps. Our app has the ability to connect with any Heart Rate monitoring device, but only if the device allows its data to be shared.


Q: How do I select my home club so I can view the hours, class schedule, etc?

A: Go to your profile, click on the three dots in the upper right corner, click on “Account Details”. From there, you can select your club from the “Home Location” drop down.


Q: If I make changes to my profile on the app, does that information automatically get updated in my membership account and vice versa?

A: Yes, we’ll update your info accordingly.


Q: Can my spouse or sub-members on my account just use my app to check-in?

A: No, each member will need to use the new app to check in separately.


Q: Will there be two In-Shape (old and new) available for download?

A: Nope! The old app will no longer be available for downloading effective 11/7 (when the new app is available).


Q: How do I turn on notifications?

A: When you're signed into the app, click on the menu (displayed as 3 bars) in the top left corner and select 'Settings,' then make sure both 'Notifications' and 'Reminders' are switched on.


Q: I still have questions. Where can I get help?  

A: Please contact Member Services at 209.472.2450 for assistance.


Additional new features and updates will be added soon, stay tuned!

Download the New In-Shape App Today!

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