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Covid-19 Updates + FAQs Image

Covid-19 Updates & FAQs

Updated 9/24/2021

 

KEY CHANGES NOW IN EFFECT

 

Proof of Vaccination or negative test results Required in Contra Costa County

Effective Monday 9/20, per the updated Contra Costa County mandate, all members ages 12+ must show proof of full vaccination or negative COVID-19 test results (within 3 days) to enter our Brentwood, Antioch and Concord locations. Masks are still required at all times in our Contra Costa clubs. Please allow extra time for check-in.

For more information on getting a digital COVID-19 vaccine record, please click here.

 

What do I need to do?
Bring your proof when visiting the club, we will verify it meets the county requirements before entry.

 

What forms of proof can I use to show I am vaccinated?
You can show us a CDC vaccination record card, a copy or photo of the card, a digital vaccine record issued by the State of California, or a negative COVID-19 test result (within 3 days).

 

What type of test results will be accepted?
Test results can be paper or digital, legible copies or photos. It could be a note from a healthcare provider or a report from a laboratory. Make sure the name on the record matches your photo ID. Please make sure the date on the test is AT MOST three days ago, and the result was negative.

 

Please note: at home self-test results will not be accepted.

 

What if I’m only partially vaccinated?
People are fully vaccinated 14 days after receiving the second dose of Pfizer or Moderna COVID-19 vaccine, or 14 days after receiving one dose of a Johnson & Johnson (Janssen) COVID-19 vaccine. If you are not fully vaccinated, you will be required to show a negative COVID-19 test result (within 3 days) for entry.

 

I’m not fully vaccinated. Which part of the club can I use?
Your access will be limited to outdoor amenities and equipment. The indoor locker rooms and rest rooms will be available as well.

 

I’m fully vaccinated. Do I need to show proof every time?
No, you’ll just need to show your proof of vaccination once. We’ll record it in our check-in system that indicates you’ve shown proof.

 

I’m medically exempt from getting the COVID-19 vaccine and don’t want to show a negative test result each time I go to the club. What do I do?
At this time, obtaining a negative test result if you wish to use the indoor areas of the club is the only available accommodation for the medical exemption from the COVID-19 vaccine requirement.

 

I want to put my membership on hold. How do I do that?
You can place a hold on your membership for up to three months. A $5 monthly hold fee will apply. You can place a hold on your membership by accessing the PROFILE section in the app. Click here for instructions on how to put your membership on hold.

 

Mask Policy

Per the CDC and California Department of Public Health, we strongly encourage you to wear a mask indoors regardless of vaccination status. Please consider bringing one with you and wearing it while in the club. It is not required unless you are not vaccinated or are in counties where it is mandated. Masks are required for our Team Members at all times, any member not vaccinated, and everyone inside the Kid Zone at all times.

 

Masks are required indoors at all times for the following clubs: 

  • Antioch
  • Brentwood
  • Cathedral City
  • Concord
  • Modesto McHenry North
  • Modesto Floyd
  • Modesto Prescott
  • Napa
  • Palmdale East
  • Palmdale West
  • Santa Maria
  • Turlock Monte Vista
  • Vallejo Lincoln Rd.
  • Woodland

 

Temperature Checks

Temperature checks are not required for members. 

 

Will In-Shape Require Proof that I am Vaccinated?

If required by the county, we will ask to see your CDC vaccination record card, a copy or photo of the card, a digital vaccine record issued by the State of California.

 

Club Reservations

You do not need a reservation to visit the club. Reservations are still required for studio classes, Kid Zone and select amenities including pool lanes, tennis, pickleball and racquetball courts.

 

Club Amenities

All areas of the club and most club amenities are available without restrictions including:

  • Sauna
  • Steam Room
  • Indoor spas
  • Racquetball courts

Club Access

There are no longer restrictions on how long members can work out at the club. Members can visit the club multiple times per day and each amenity may be reserved up to 3 times per day

 

 

Have questions about a specific topic? Click the links below to jump to that section.

 

Are Clubs Open? Face Mask FAQs

 

Billing Group Fitness

 

Club Experience Club Amenities

 

Safety Measures Membership

 

Guest Passes Personal Training

 

 

Which Clubs Are Open?

The status of all the clubs is below and can be found in the In-Shape App.

 

 

The following clubs are now OPEN INDOORS

  • Antioch  
  • Atwater
  • Bakersfield California Ave.
  • Bakersfield Coffee Road
  • Bakersfield Oswell
  • Bakersfield Riverlakes
  • Bakersfield Seven Oaks
  • Bakersfield White Lane 
  • Brentwood
  • Capitola
  • Cathedral City
  • Concord  
  • El Dorado
  • Fairfield Dover
  • Fairfield Rancho Solano
  • Lodi  
  • Manteca
  • Merced
  • Merced Yosemite Ave
  • Modesto Floyd
  • Modesto McHenry North
  • Modesto Prescott
  • Monterey  
  • Napa
  • Palmdale East
  • Palmdale West
  • Porterville
  • Salinas Northeast
  • Salinas West
  • Santa Maria
  • Stockton Hammer Lane
  • Stockton March Lane
  • Stockton West Lane
  • Suisun City
  • Tracy Blvd
  • Turlock Monte Vista
  • Vacaville Browns Valley
  • Vacaville Elmira
  • Vallejo Lincoln Road
  • Victorville North
  • Visalia Demaree
  • Visalia Mooney North
  • Woodland
  • Yuba City

 

The following clubs will not be reopening. 

  • American Canyon
  • Carmel
  • Ceres
  • Hanford
  • Lancaster
  • Lathrop
  • Lompoc
  • Los Banos
  • Manteca West
  • Merced R St.
  • Pacific Grove
  • Ridgecrest
  • Stockton Downtown
  • Stockton Marina
  • Stockton Quail Lakes
  • Tracy 11th St.
  • Tracy Grant Line
  • Turlock Geer Rd.
  • Vacaville Alamo
  • Vallejo Sereno Dr.

 

 

Billing

 

When are you going to bill me my monthly dues?

BILLING UPDATE EFFECTIVE 6/15/2021: If your account is currently on hold, we are no longer auto extending your hold expiration date. If your hold expires on or after July 1st it will be reactivated automatically when the hold period expires. If you’re not ready to come back at that time, you can request to put your account back on hold for a $5 monthly fee.

 

All billing is linked to your home club. Members will be charged on their regularly scheduled billing date. For members with add-ons on their memberships which are currently not available, (towel service, VIP service, etc.) we will deduct that fee from your monthly billing statement. 

 

For more info on billing, please visit our Billing FAQs.

 

Does the billing for the Annual Fee change?

Annual fee billing resumed the month your home club reopened. It will continue to be drafted on the 14th of the same month each year. For example, if your clubs reopened March 1st, your annual fee will be drafted on March 14th each year. See our Annual Fee FAQs for more info. 

 

Can I put a temporary freeze on my account when the club reopens?

Yes, you can re-freeze your account for up to three months. A hold fee will be applied starting July 1, 2021. You can place a hold on your account by accessing the Profile section in the app. This is a great option if you need a little extra time before returning. Click here to download the In-Shape App

 

Click here for instructions on how to put your account on hold.

 

Will you be billing for services that aren’t available?

We will not be billing for any service that has been purchased as an add-on to your membership that is not available when we re-opened. If you purchased towel service, VIP or Perks we will deduct these fees from your monthly billing each month they are unavailable.

 

Will I get any credit for the days my club is closed?

We have applied complimentary club access for any prepaid dues during our closures. For example, if your home club was closed for 12 days, you will be credited with 12 days of complimentary usage. This complimentary access may be in the form of a statement credit for use against future membership dues. 

 

 

Club Experience

 

Will I need a reservation to visit the club?

No, you will not need a reservation to visit the club beginning July 1st. Reservations are still required for group fitness classes, Kid Zone and select amenities including pool lanes, tennis, pickleball and racquetball courts. Amenity reservations can be made up to 3 days in advance and each amenity may be reserved up to 3 times per day

 

How do I Make a reservation?

Reservations are made using the In-Shape app or Member Hub.

 

Click here for instructions on how to reserve amenities like Group Fitness, Kid Zone, pool use and court sports. 

 

I don't see the Reservations option in the app, what's going on?

If you don't see the Reservations tile on the home screen, make sure you are using the newest In-Shape app. The app icon should have a kettlebell on it:

App Icons

 

I don't have a smartphone, how do I make a club reservation?

You can make a club reservation in the Member Hub using these steps:

      • If you haven’t used the Member Hub or In-Shape app, you will need to set up a login. Click here and select Create a Login.
      • From any page of the website, select Member in the Select Your View tab under the In-Shape logo and click Member Login in the top right corner.
      • Follow the prompts to login, then select Club Reservations from the top menu.
      • Click the + sign and follow the prompts to make a reservation at your club.

 

How long can I work out?

There are no longer any restrictions on how long members can work out at the club. 

 

What happens if I can’t make it to the club and I have a reservation for an amenity or class?

If you can’t make it to the club, please cancel your amenity reservation so another member may take that slot. You can then rebook another amenity or studio class the same day or a different day, pending availability.

 

What happens if I have a reservation for an amenity or class and don’t show up?

Your reservation will automatically cancel at the end of the 30-minute reservation window. It will not show as a check-in. You can rebook your amenity or studio class for another time the same day or another day, pending availability. As a courtesy to our members, we do ask that if you are unable to attend, please cancel your reservation so another member may use that slot.

 

How far in advance can I book a reservation?

Reservations can be made in the mobile app 3 days in advance.  

 

What are the hours of operation?

Hours vary by location. Please check the In-Shape app to see the hours for your club.

 

How many members are allowed in the club at the same time?

There are no restrictions on how many members can access the club at any given time per California regulations.  

 

Is Kid Zone open?

Kid Zone is currently open at all clubs except Stockton West Lane. You will need to make a reservation for your child prior to visiting the club. Kid Zone is available for children between the ages of 3-12. Check the Kid Zone FAQs for updates. 

 

Do I need to download the In-Shape App to visit the club?

Yes, you will need the app to check-in. You will also need the app to make a reservation for studio classes, make a retail purchase, update your account and see all other communications.  We no longer accept key cards or verbal check-ins with the front desk. 

 

What is the new Check-in Process?

      • Please do not visit the club if you are sick or have symptoms
      • You’ll use your mobile phone and the In-Shape app to scan your barcode for entry.
      • Club reservations and temperature checks are no longer required. If you are fully vaccinated, you do not need to wear a mask. If you are not vaccinated or partially vaccinated, please wear a mask/face covering at all times while indoors (encouraged outdoors). 

Will In-Shape be taking cash for retail purchases?

      • No, we are eliminating the use of cash to have a more touchless experience.
      • You can update your profile in the In-Shape app to add a credit card for billing. This makes it easy and fast to purchase any item with little to no contact.

Will towel service be available?

Towel service is not available at this time. Please bring your own towel. If you forget one, we will have towels available for purchase. If you have added towels as a paid amenity on your Account, you will be credited for that amount.

 

Can I bring my own hand weights to the club?

No, please do not bring your own hand weights to the club. We will continue to clean and disinfect all our equipment to ensure everyone's safety.

 

Can I bring a workout bag with me to the club?

Yes. Please store your bag in a locker if it is larger than 11in x 17in while you are working out, so it doesn’t become a trip hazard in the club. Small cinch bags, duffle bags, back packs or fanny packs may be with you while working out.

 

 

Group Fitness

 

For more information, view our Group Fitness FAQs

 

What group fitness classes are available at the club?

Class formats and scheduling vary by location. Visit the Group Fitness FAQs for more info and the class schedule to see what's available at your club. 

 

Do I need a reservation to attend a Group Fitness class?

Yes. Reservations are required for classes. It’ll guarantee your spot and no waiting in line. Make your reservation in the app and we’ll see you in class!  

 

 

 

Personal Training

Will personal training be available?

Personal training will not be available.

 

 

Club Amenities

 

What amenities are available?

All areas of the club and most amenities are available without restrictions including:  

      • Sauna
      • Steam Room
      • Indoor spas
      • Racquetball courts

 

ARE BASKETBALL COURTS OPEN?

Basketball has reopened at select clubs, but remain closed at others due to repurposing the courts for other activities including group fitness and pickleball. See below for details.

 

Basketball courts are OPEN at the following clubs:

  • Concord
  • Merced
  • Tracy

Basketball courts are UNAVAILABLE at the following clubs, reopening dates are TBD:

  • El Dorado
  • Salinas
  • Vacaville Browns Valley
  • Victorville

 

Are Tennis, Pickleball and Racquetball available?

Yes! Tennis, racquetball and pickleball are open. All members are required to use their own equipment. Court reservations are required and can be made on the In-Shape App.

 

Are Singles and Doubles Allowed?

Yes. Singles and Doubles play are allowed on tennis, racquetball and pickleball courts.

 

How do I use the Pool?

  • See the In-Shape app for your club's indoor pool status and availability
  • Please book your pool lane reservation in the In-Shape app before coming to the club.
  • Bring your own towel.
  • Please dry off in the pool area completely before walking through the club to avoid slip hazards.
  • Members cannot change in pool cabanas.
  • Pool cover-ups and robes are allowed.
  • Swim accessories are allowed. Please bring your own mask, goggles, swim cap or kickboard for lap swimming.

 

 

 

Safety Measures

 

Do I need to wear a face mask while working out?

If you are fully vaccinated you are not required to wear a mask at the club. If you are not vaccinated or only partially vaccinated, please wear a mask/face covering at all times while indoors (encouraged outdoors). 

 

For more information, view our Face Mask/Covering FAQs

 

What is In-Shape doing to keep the clubs clean?

In-Shape has established a very thorough cleaning protocol for Team Members to follow throughout the day to ensure equipment and all areas of the club are sanitized. These protocols have been developed taking into consideration CDC, EPA and public health official guidelines. Team members will also continue wearing masks if they are not vaccinated. 

 

We will have In-Shape team members cleaning all open areas of the gym throughout every day and doing a deep clean every night after closing. All cleaning products and tools are EPA and CDC approved. 

 

What is In-Shape doing to ensure pools are safe?

In order to keep our pools and spas safe, In-Shape uses VivoAquatics, a system that automatically measures and maintains proper chemical levels. VivoAquatics has received CMAHC Certification for CDC Safety Standards.

 

What is the member community responsibility in cleaning?

We are requesting that all members disinfect equipment after use. We are also asking members to wash their hands frequently and/or use hand sanitizer. We are providing extra sanitizing wipes and hand sanitizer stations. 

 

What are your physical distancing guidelines while in the club?

All physical distancing requirements have been lifted.  

 

Will you be taking temperatures of members and team members?

No. Temperature checks are be required for members. Team members will continue to have their temperatures checked before reporting to work. 

 

What are you doing to keep your Team Members Safe?

      • In-Shape is providing PPE equipment for all team members including disposable gloves and safety glasses
      • Team members are trained on new hand washing, physical distancing protocols and club cleaning standards
      • The In-Shape clean approach was designed to keep the club clean with the safety of all members and team members as a top priority
      • If a team member is feeling sick or showing Covid-19 symptoms, they are required to stay home and not report to work

 

How do I know your Team Members are healthy?

      • If a team member has a fever when they arrive, they are immediately sent home and can only return when they no longer have symptoms.

 

 

Membership

 

How do I join the club?

All memberships will be sold using our online portal. You must use your own device in the club or at home or our touchscreen monitor in the club. The site is set up for mobile phones, tablets, and all computers. All memberships are month-to-month and do require a bank account or credit card for billing at the time of join.

 

Have the membership options changed?

We currently offer two membership options. Details can be found on our membership page.

 

Where is the club located?

In-Shape Health Clubs owns and operates 40+ locations throughout California. Please visit the Find a Club page for the location nearest you.

 

What types of activities and equipment are available at In-Shape Health Clubs?

Each club has Cardio Theater containing a full assortment of cardio machines (treadmills, cross-trainers, bikes, step machines, etc.) along with a variety of entertainment options. Many clubs offer a combination of the following activities and amenities: tennis, racquetball, indoor and outdoor swimming, outdoor workout areas, unlimited group classes, weightlifting and state-of-the-art fitness machines. Please visit the Club Amenities page for a complete list of amenities.

 

 

What types of rules and regulations will I need to follow?

Each member is provided with a copy of the In-Shape Health Clubs policies upon joining the club. Each member 13 years and over must check in at the Welcome Desk using the In-Shape app with their image on file to enter the facility. Memberships are non-transferable. ISHC reserves the right to change rules and regulations at any time. All members will be obligated to comply with such rules, regulations or policies. Please visit the Rules and Regulations page for a complete list.

 

For the safety and protection of all of our members and team members/employees, In-Shape policy prohibits firearms from being brought into our clubs, except in the case of authorized law enforcement personnel.  Any member who fails to comply with this policy is subject to having his or her membership revoked and being prohibited from using our clubs. 

 

 

How do I find out my account balance?

The easiest way is to use the In-Shape app by clicking Profile in the top left navigation then select Billing Information to see your current balanceThe front desk at the club may provide you with your account balance, or you may contact Member Services.

 

How do I contact In-Shape Health Clubs?

By filling out the form on our Contact Us page. To contact your local club, visit our Find a Club page for club-specific contact information.

 

How much does it cost to make changes (upgrades/downgrades)?

There is a $10 processing fee for any non-administrative membership changes. 

 

When is my bill due?

Most members use our convenient AutoPay method for paying from a checking or credit card account. Dues are drafted on the 2nd of each month automatically. The total balance of your account is due at the corporate office by the 2nd of the month and is late after the 15th of the current month.  

 

How do I cancel my membership?

For details on how to cancel your membership, visit inshape.com/how-to-cancel

 

How long can my kids stay in the Kid Zone?

Members are allowed to leave their kids in Kid Zone for up to two hours while they work out in the club. Reservations are still required for Kid Zone 

 

What forms of payment are accepted for the monthly dues payments?

We prefer checking or savings AutoPay information and will also accept credit cards (Visa, Master Card, Discover and American Express). No prepaid cards or checks are accepted.

 

 

 

Guest Passes & Day Passes

Can I use a guest pass to visit the club?

Guest passes are now available for those looking to try the club after taking a tour. Click here for details.

 

Are day passes available for purchase?

Yes, day passes are now available for purchase at the club. Visit the Welcome Desk at your club for details and pricing.

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