Covid-19 Updates & FAQs
Click here to see all open locations. As soon as we get more information and permission to reopen more clubs from Governor Newsom and local county officials, you’ll be the first to know.
BILLING UPDATE EFFECTIVE 11/16/20: If your home club is OPEN OUTDOORS, your membership status and billing have not been changed. If your home club is CLOSED, we’ve paused your membership billing. If you’d like to work out at a club with outdoor offering, you can re-reactivate your monthly billing or choose to pay $7 per person, per visit. You can make that selection when making a club reservation. You do need an active membership to access In-Shape Outdoors.
For more information and up to the minute updates on Covid-19 related club closures in your county, visit covid19.ca.gov.
Have questions about a specific topic? Click the links below to jump to that section.
Billing Group Fitness
Club Experience Club Amenities
Safety Measures Membership
Guest Passes Personal Training
Which Clubs Are Open?
The status of all clubs are below and in the In-Shape App. The health and safety of our members and team members is the most important thing, so we are following the guidelines set by local, state and federal officials to ensure the safety of all before we open any club. Once we have the approval to open the club, we will notify members via email, the app and in social media.
The following clubs will remain OPEN for outdoor activities. Click here to learn more.
- Bakersfield Coffee Road
- Bakersfield Seven Oaks
- El Dorado
- Fairfield Dover
- Merced Yosemite Ave
- Modesto McHenry North (NEW OUTDOOR SPACE!)
- Stockton West Lane
- Tracy Blvd
- Vacaville Browns Valley
- Vallejo Lincoln Road
- Visalia Demaree
- Yuba City
The following clubs are TEMPORARILY CLOSED due to government mandate. Reopening dates are currently TBD.
- American Canyon
- Bakersfield California Ave.
- Bakersfield Oswell
- Bakersfield Riverlakes
- Bakersfield White Lane
- Cathedral City
- Fairfield Rancho Solano
- Lodi (outdoor opening soon!)
- Los Banos
- Manteca West
- Merced G St.
- Modesto Floyd
- Modesto Prescott
- Pacific Grove
- Palmdale East
- Palmdale West
- Salinas Northeast
- Salinas West
- Santa Maria
- Stockton Hammer Lane
- Stockton March Lane
- Stockton Quail Lakes
- Suisun City (outdoor opening soon!)
- Tracy 11th St.
- Turlock Monte Vista
- Vacaville Alamo
- Vacaville Elmira
- Victorville North
- Visalia Mooney North
The following clubs will not be reopening due to Covid-19.
- Merced R St.
- Stockton Downtown
- Stockton Marina
- Tracy Grant Line
- Turlock Geer Rd.
- Vallejo Sereno Dr.
When are you going to bill me my monthly dues?
EFFECTIVE 11/16/20: If your home club is OPEN OUTDOORS, your membership status and billing have not been changed. If your home club is CLOSED, we’ve paused your membership billing. If you’d like to work out at a club with outdoor offering, you can re-reactivate your monthly billing or choose to pay $7 per person, per visit. You can make that selection when making a club reservation. You do need an active membership to access In-Shape Outdoors. All billing is linked to the club where your membership originated. Members will be charged on their regularly scheduled billing date. For members with add-ons on their memberships which are currently not available, (towel service, VIP service, etc.) we will deduct that fee from your monthly billing statement.
For more info on billing, please visit our Billing FAQs.
Does the billing for the Annual Fee change?
Annual fee billing has been paused at closed clubs in closed counties. For members of open clubs or have access to neighboring open clubs in your county, your annual fee will resume the month it reopens. This will be your new annual date moving forward.
Can I put a temporary freeze on my account when the club reopens?
Yes. We realize that the COVID-19 pandemic has created unforeseen circumstances for many members, so we want to make sure that you know you can re-freeze your account for up to three months by accessing the “PROFILE” section in our In-Shape App. This is a great option if you need a little extra time to make it back to the gym. Click here to download the In-Shape App
Will you be billing for services that aren’t available?
We will not be billing for any service that has been purchased as an add-on to your membership that is not available when we re-open. If you purchased towel service, VIP or Perks we will deduct these fees from your monthly billing each month they are unavailable.
Will I get any credit for the days my club is closed?
If your home club is not open, monthly recurring dues have been paused and you will not be billed until: 1) your home club reopens, 2) a club in your county reopens, or 3) you choose to re-activate your monthly dues when making a reservation.
As a result, we will credit complimentary club access for any prepaid dues during our closure. For example, if your home club was closed for 12 days in July, you will be credited with 12 days of complimentary usage once the club reopens. This complimentary access may be in the form of a statement credit for use against future membership dues once the clubs reopens.
Will I need a reservation to visit the club?
Yes. To help ensure physical distancing in the club, we will require all members to make a reservation on the In-Shape app up to 48 hours in advance.
Each member will have access to a club once per day for a maximum of 2 hours.
How do I Make a reservation?
Click here for instructions on how to make a club reservation and to reserve amenities like Group Fitness, Kid Zone, pool use and court sports.
I don't see the Club Reservations option in the app, what's going on?
If you don't see Club Reservations as an option in the top left navigation, make sure you are using the newest In-Shape app. The app icon should have a kettlebell on it:
I don't have a smartphone, how do I make a club reservation?
You can make a club reservation in the Member Hub using these steps:
- If you haven’t used the Member Hub or In-Shape app, you will need to set up a login. Click here and select Create a Login.
- From any page of the website, select Member in the Select Your View tab under the In-Shape logo and click Member Login in the top right corner.
- Follow the prompts to login, then select Club Reservations from the top menu.
- Click the + sign and follow the prompts to make a reservation at your club.
How long can I work out?
After your 30-minute arrival window, you will have up to an additional 90 minutes in the club (for a total of up to 2 hours).
What happens if I am late for my reservation?
If you arrive outside the arrival window, you will be required to make another reservation based on availability at that time.
What happens if I can’t make it to the club and I have a reservation?
If you have a reservation and can’t make it to the club, please cancel your reservation in the In-Shape app. You can then rebook another time slot for the same day or a different day.
What happens if I have a reservation and don’t show up?
Your reservation will automatically cancel at the end of the 30-minute reservation window. It will not show as a check-in. You can rebook for another time slot the same day or another day. As a courtesy to our members, we do ask that if you are unable to attend, please cancel your reservation so another member may use that slot.
My home club isn't open yet, can I visit other clubs?
Yes! All members have access to all clubs until further notice. To see the list of open clubs, click here.
How far in advance can I book a reservation?
Reservations can be made in the mobile app 48 hours in advance. Each member can book one daily reservation.
What time is the last reservation?
The last reservation of the day is 30 minutes before the club closes. Please note that you will only have 30 minutes in the club if you choose this reservation slot.
What are the hours of operation?
Hours vary by location. Please check the In-Shape app to see the hours for your club.
How many members are allowed in the club at the same time?
We will limit the number of members in the club based on local guidelines. All members must book their visit to the club ahead of time.
Is Kid Zone open?
Kid Zone is currently unavailable at all clubs. Visit the Kid Zone FAQs for details.
Do I need to download the In-Shape App to visit the club?
Yes. You will need the In-Shape App to book a reservation to enter the club, to take a group fitness class, to check-in, to make a retail purchase, update your account and see all other communication.
What is the new Check-in Process?
- Please do not visit the club if you are experiencing any Covid-19 symptoms or not feeling well.
- Arrive at the club on time for your scheduled reservation. There will be an In-Shape Team Member outside providing guidance for entering the building.
- You’ll use your mobile phone and the In-Shape app to scan your barcode for entry.
Will In-Shape be taking cash for retail purchases?
- No, we are eliminating the use of cash to have a more touchless experience.
- Bottled water, yoga mats, and other retail items will be available to purchase using our new cashless system.
- You can update your profile in the In-Shape app to add a credit card for billing. This makes it easy and fast to purchase any item with little to no contact.
Will towel service be available?
Towel service will not be available in the first phase of reopening. Please bring your own towel. If you forget one, we will have towels available for purchase. If you have added towels as a paid amenity on your Account, you will be credited for that amount.
Are there restrictions on how many times a day you can work out?
To ensure physical distancing standards of 6 feet between members and team members, and to enable all members are able to workout, we are restricting club access to one time per day for each member.
Can I bring my own hand weights to the club?
No, please do not bring your own hand weights to the club. We will continue to clean and disinfect all our equipment to ensure everyone's safety.
Can I bring a workout bag with me to the club?
Members may bring a small bag to hold personal items and what’s essential to their workout while in the club. Bags must be smaller than 11in x 17in and we suggest small cinch bags, duffle bags, back packs or fanny packs.
For more information, view our Group Fitness FAQs
What group fitness classes are available at the club?
Group Fitness classes will be available outdoors at select locations.
- Capacity: All studios will have limited capacity to allow for 6 feet physical distancing.
- Yoga: All members taking a yoga class are encouraged to bring their own yoga mat. There will be a few available to use if you forgot your mat, or you can purchase one in our retail store.
I need a reservation to attend a Group Fitness class?
Yes! Please book your class in advance of coming to the club. Make your club reservation first, then book your Group Fitness reservation in our app.
Why are Aqua Classes no longer available at my club?
The government has mandated that all indoor pools remain closed until further notice and Aqua classes have been moved outdoors at clubs with heated outdoor pools. If your club does not have a heated outdoor pool, Aqua classes have been temporarily suspended until Spring or until we are allowed to reopen indoor pools.
Will personal training be available?
Personal training will not be initially available due to physical distancing requirements.
What about my previous purchased personal training package?
All previously purchased personal training packages are on hold until further notice due to physical distancing requirements. We will extend the expiration date for unused sessions for 3 months.
What amenities are available?
All areas of the club will be open with limited capacity and equipment availability to ensure 6 feet physical distancing.
- All indoor activites are temporarily unavailable.
- Open with limited capacity outdoors: cardio theatre, weight room, selectorized equipment area, 29-Min Circuit
- Outdoor Group Fitness WITH RESERVATION: See the class schedule for formats and times by club. More information available on our Group Fitness FAQ page.
- Limited access/use WITH RESERVATION: Tennis, pickleball and outdoor pools (lap swimming only with household swim: four members per household, per lane, age 13 and up).
- Not initially available: Kid Zone, massage chairs and hydro beds, sauna, steam room, spas, basketball courts, racquetball courts
- Locker rooms: Lockers are not available. Restrooms may be used.
- Showers are currently not available at all clubs.
- Water Fountains: For the safety of our members, water fountains will be available to fill up a refillable water bottle only. All members should bring their own water. Bottled water will be available for purchase at the Welcome Desk.
Are Tennis, Pickleball and Racquetball available?
Tennis and pickleball will be open. Racquetball courts will not be open at this time due to the inability to restrict physical distancing. All members are required to use their own equipment. Court reservations are required and can be made on the In-Shape App.
Tennis will be available at the following clubs once they reopen:
- El Dorado
- Fairfield Dover
- Fairfield Rancho Solano
- Merced Yosemite Ave
- Stockton West Lane
- Tracy Blvd
- Vacaville Browns Valley
- Vallejo Lincoln Rd
- Visalia Demaree
Are Singles and Doubles Allowed?
Yes. Singles and Doubles play will be allowed when we re-open the tennis and pickleball courts.
How do I use the Pool?
- Indoor pools will remain closed until further notice.
- Locker rooms & showers are currently not available at all clubs
- Outdoor pools are not heated at the following clubs: Antioch, Bakersfield Coffee Road, El Dorado, Merced Yosemite Ave, Modesto McHenry North, Stockton West Lane, Tracy Blvd & Visalia Demaree
- Please reserve your pool lane in advance of coming to the club.
- Make your club reservation first, then book your pool lane reservation in the In-Shape App.
- Bring your own towel.
- Please dry off in the pool area completely before walking through the club to avoid slip hazards.
- Members cannot change in pool cabanas.
- Pool cover-ups and robes are allowed.
- Swim accessories are allowed. Please bring your own mask, goggles, swim cap or kickboard for lap swimming.
Do I need to wear a face mask while working out?
To keep our community safe and clubs open, masks are required at all times.
For more information, view our Face Mask/Covering FAQs
Do I need to wear gloves while working out?
Gloves are no longer required by the LA County Health Department as of July 13th.
What is In-Shape doing to keep the clubs clean?
In-Shape has established a very thorough cleaning protocol for Team Members to follow throughout the day to ensure equipment and all areas of the club are sanitized. These protocols have been developed taking into consideration CDC, EPA and public health official guidelines.
We will have In-Shape team members cleaning all open areas of the gym throughout every day and doing a deep clean every night after closing. All cleaning products and tools are EPA and CDC approved.
What is In-Shape doing to ensure pools are safe?
In order to keep our pools and spas safe, In-Shape uses VivoAquatics, a system that automatically measures and maintains proper chemical levels. VivoAquatics has received CMAHC Certification for CDC Safety Standards.
What is the member community responsibility in cleaning?
We are requesting that all members disinfect equipment after use. We are also asking members to wash their hands frequently and/or use hand sanitizer. We are providing extra sanitizing wipes and hand sanitizer stations.
What are your physical distancing guidelines while in the club?
We are asking all members to maintain a 6-foot distance between themselves and others in the club. In-Shape has implemented procedures to help ensure these distancing guidelines are respected including visual reminders, area closures, equipment closures and staff to monitor and enforce these rules. All group fitness studios will have markers on the floor.
Will you be taking temperatures of members and team members?
If required in your area, a Team Member will use a touchless thermometer to check your temperature upon check in. If a member’s temperature exceeds the CDC recommendation, they will be asked to leave until their temperature has reduced.
What are you doing to keep your Team Members Safe?
- In-Shape is providing PPE equipment for all team members including masks, disposable gloves and safety glasses
- Team members are trained on new hand washing, physical distancing protocols and club cleaning standards
- The In-Shape clean approach was designed to keep the club clean with the safety of all members and team members as a top priority
- If a team member is feeling sick or showing Covid-19 symptoms, they are required to stay home and not report to work
How do I know your Team Members are healthy?
- Each team member is required to have their temperature checked before they begin work.
- If a team member has a fever when they arrive, they are immediately sent home and can only return when they no longer have symptoms.
How do I join the club?
All memberships will be sold using our online portal. You must use your own device in the club or at home. The site is set up for mobile phones, tablets, and all computers. All memberships are month-to-month and do require a bank account or credit card for billing at the time of join.
Have the membership options changed?
We currently offer two membership options. Details can be found on our membership page.
Where is the club located?
In-Shape Health Clubs owns and operates 65 locations throughout California. Please visit the Find a Club page for the location nearest you.
What types of activities and equipment are available at In-Shape Health Clubs?
A. Each club has Cardio Theater containing a full assortment of cardio machines (treadmills, cross-trainers, bikes, step machines, etc.) along with a variety of entertainment options. Many clubs offer a combination of the following activities and amenities: tennis, racquetball, indoor and outdoor swimming, outdoor workout areas, unlimited group classes, weight lifting and state-of-the-art fitness machines. We have certified personal trainers available to assist you in reaching your goals. We also offer day camps and incredible kids areas in many of our clubs. Please visit the Club Amenities page for a complete list of amenities.
What types of rules and regulations will I need to follow?
A. Each member is provided with a copy of the In-Shape Health Clubs policies upon joining the club. Each member 13 years and over must check in at the front desk with their own member ID to enter the facility. Memberships are non-transferable. ISHC reserves the right to change rules and regulations at any time. All members will be obligated to comply with such rules, regulations or policies. Please visit the Rules and Regulations page for a complete list.
For the safety and protection of all of our members and team members/employees, In-Shape policy prohibits firearms from being brought into our clubs, except in the case of authorized law enforcement personnel. Any member who fails to comply with this policy is subject to having his or her membership revoked and being prohibited from using our clubs.
What different types of memberships are available at In-Shape Health Clubs?
In-Shape memberships are designed to be flexible for you and your unique needs. Month-to-Month memberships with options available to select your preferred access and monthly dues based upon an enrollment fee or Paid in Full memberships for 1,2 3, or 12 months. Up to 4 adults may be added to your account and up to 8 children (children must be related to or a ward to the main member).
How long is a membership?
In-Shape memberships are designed to be flexible for you and your unique needs. Month-to-Month memberships with options available to select your preferred access and monthly dues based upon an enrollment fee or Paid in Full memberships for 1,2 3, or 12 months**. Up to 4 adults may be added to your account and up to 8 children (children must be related to or a ward to the main member).
**Subject to current product availability offering and may not be available at all locations.
How do I find out my account balance?
The easiest way is to use the In-Shape app by clicking Profile in the top left navigation then select Billing Information to see your current balance. The front desk at the club may provide you with your account balance, or you may contact Member Services.
How do I contact In-Shape Health Clubs?
Our Corporate headquarters is located at: In-Shape Health Clubs, Inc. 6507 Pacific Ave #344, Stockton, CA 95207. You can reach the Corporate headquarters by filling out the form on our Contact Us page. To contact your local club, visit our Find a Club page for club-specific contact information.
What are your Club and Kid Zone hours?
Kid Zone will be temporarily unavailable when we reopen due to physical distancing. Once they are reopened, club and Kid Zone hours vary by club. Hours are listed in each club's separate web page. Please see the Find a Club to locate individual club pages where this information can be found.
How much does it cost to make changes (upgrades/downgrades)?
There is a $10 processing fee for any non-administrative membership changes. We suggest you call Members Services at 209-472-2450 so they can assist you with any changes needed to your membership.
When is my bill due?
Most members use our convenient AutoPay method for paying from a checking or credit card account. Dues are drafted on our about the 2nd of each month automatically. The total balance of your account is due at the corporate office by the 2nd of the month and is late after the 15th of the current month.
How do I cancel my membership?
For details on how to cancel your membership, visit inshape.com/how-to-cancel
How long can my kids stay in the Kid Zone?
When Kid Zone becomes available again, members are allowed to leave their kids in Kid Zone for up to two hours.
What forms of payment are accepted for the monthly dues payments?
We prefer checking or savings AutoPay information and will also accept credit cards (Visa, Master Card, Discover and American Express). No prepaid cards or checks are accepted.
Can I use a guest pass to visit the club?
Guest passes and day passes are not allowed at this time.