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How to Make a Club Reservation

You can now make reservations by selecting the time you’d like to visit the club or by choosing a specific group fitness class you’d like to attend or activity you’d like to reserve. Here are instructions for both.

 

 

How to make a Club Access only Reservation:

Using the In-Shape app or Member Hub on your desktop (the same login works for both), follow these steps:

  1. Open the app and select Club Reservations in the top left navigation or Reservations tile on the home screen.
  2. Click the + button to make a new reservation.  
  3. Select the Pick A Club Arrival Time option
  4. Select the club location and member(s) you’d like to make a reservation for and click Next.
  5. Select a date for your reservation and click Next.
  6. Select a time for your reservation and click Next.
  7. Review and agree to the Member Safety & PD Acknowledgement and click Next.
  8. You will see a confirmation message and receive an email confirmation. You can add activities, group fitness reservations or edit/cancel your reservation any time before your reservation begins.

Click image to enlarge.

How to Make a Reservation

 

 

How to make Group Fitness, Kid Zone, Pool and Tennis/Pickleball Court Reservations:

Using the In-Shape app or Member Hub on your desktop (the same login works for both), follow these steps:

  1. Open the app and select the Reservations tile on the home screen or Club Reservations in the top left navigation.
  2. Click the + button to make a new reservation. If you have existing reservations, you will also see them listed here.
  3. Select the Find An Activity option
  4. Select the club location and member(s) you’d like to make a reservation for and click Next.
  5. Select which group fitness class or amenity you’d like to reserve and click Next.
  6. Select the arrival time for your club reservation and click Next.
  7. Review and agree to the Member Safety & PD Acknowledgement and click Next.
  8. You will see a confirmation message and receive an email confirmation. You can edit/cancel your reservation any time before your reservation begins.

*Some Group Fitness classes are temporarily unavailable. 

 

Click image to enlarge.

How to Reserve an Activity

 

Reservation FAQs

Will I need a reservation to visit the club?

Yes. To help ensure physical distancing in the club, we will require all members to make a reservation on the In-Shape app up to 48 hours in advance.

 

Each member will have access to a club once per day for a maximum of 2 hours.

 

I don't see the Club Reservations option in the app, what's going on?

If you don't see Club Reservations as an option in the top left navigation, make sure you are using the newest In-Shape app. The app icon should have a kettlebell on it:

App Icons

 

I don't have a smartphone, how do I make a club reservation?

You can make a club reservation in the Member Hub using these steps:

  • If you haven’t used the Member Hub or In-Shape app, you will need to set up a login. Click here and select Create a Login.
  • From any page of the website, select Member in the Select Your View tab under the In-Shape logo and click Member Login in the top right corner.
  • Follow the prompts to login, then select Club Reservations from the top menu.
  • Click the + sign and follow the prompts to make a reservation at your club.

 

How long can I work out?

After your 30-minute arrival window, you will have up to an additional 90 minutes in the club (for a total of up to 2 hours).

 

What happens if I am late for my reservation?

If you arrive outside the arrival window, you will be required to make another reservation based on availability at that time.

 

What happens if I can’t make it to the club and I have a reservation?

If you have a reservation and can’t make it to the club, please cancel your reservation in the In-Shape app. You can then rebook another time slot for the same day or a different day.

 

What happens if I have a reservation and don’t show up?

Your reservation will automatically cancel at the end of the 30-minute reservation window. It will not show as a check-in. You can rebook for another time slot the same day or another day. As a courtesy to our members, we do ask that if you are unable to attend, please cancel your reservation so another member may use that slot.

 

What time is the last reservation?

The last reservation of the day is 30 minutes before the club closes. Please note that you will only have 30 minutes in the club if you choose this reservation slot.

 

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