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HOW TO MAKE CHANGES TO YOUR MEMBERSHIP

The new In-Shape app and Member Hub makes it easy to update your account and make changes to your membership! Below are some common requests that can be addressed in the In-Shape app or Member Hub.

 

MAIN MEMBER & SPOUSE/PARTNERS ON THE ACCOUNT CAN ACCESS AND MAKE THE FOLLOWING HOLD CHANGES.

 


I want to keep my membership on hold/freeze. What do I do?

To check if membership is currently on hold, visit the Profile > Membership Holds section of the In-Shape app or Member Hub.

 

If you need to put you account on hold, click here for instructions on how to do this. 

 

ONLY THE MAIN MEMBER OF THE ACCOUNT CAN Add or Remove SubMembers

 

I want to add members to my account, how do I do this?

To add a member to your membership, go to Profile > Manage Members in the In-Shape app or Member Hub and select Add MemberPlease note there is a $10 processing fee to remove and add members to a membership.

 

I want to remove members to my account, how do I do this?

To remove a member to your membership, go to Profile > Manage Members in the In-Shape app or Member Hub and click the X next to the member you'd like to remove.  Please note there is a $10 processing fee to remove and add members to a membership.

 

How do I put my kids on hold?

You can only put your entire membership on hold, not specific members. You will need to remove your child from your membership until Kid Zone is open and you're ready to bring them back to the club. Please note there is a $10 processing fee to remove and add members to a membership.

 

To remove a member to your membership, go to Profile > Manage Members in the In-Shape app or Member Hub and click the X next to the member you'd like to remove. 

 


How do I get credit from the days the club was closed because of the government mandate?

We have applied complimentary club access for any prepaid dues during our closures. For example, if your home club was closed for 12 days, you will be credited with 12 days of complimentary usage. This complimentary access may be in the form of a statement credit for use against future membership dues.

 

To view the current credit or oustanding balance on your account, go to Profile > Billing in the In-Shape app or Member Hub.

 


I’m ready to come work out! Do I need to make a reservation?

No, you will not need a reservation to visit the club beginning July 1st. Reservations are still required for group fitness classes, Kid Zone and select amenities including pool lanes, tennis, pickleball and racquetball courts. Amenity reservations can be made up to 3 days in advance and each amenity may be reserved up to 3 times per day.

 

Click here for information about how to make a reservation.

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