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HOW TO ADD, MODIFY OR REMOVE MEMBERSHIP HOLDS

STEP 1: LOGIN

Login to the In-Shape Mobile App on your smart device or Member Hub to make these changes.

DOWNLOAD APP MEMBER HUB LOGIN

Need help downloading the app or logging in? Click here.

STEP 2: FOLLOW THESE INSTRUCTIONS

ONLY MAIN MEMBER & SPOUSE/PARTNERS ON THE ACCOUNT CAN ACCESS AND MAKE THE FOLLOWING HOLD CHANGES.

I WANT TO REQUEST A MEMBERSHIP HOLD

  1. Tap menu in top-left and select Profile
  2. Select Membership Holds option
  3. Select Place Membership on Hold
  4. Select the reason for putting your account on Hold, dates you would like the hold to start and end, then select Continue
  5. Review hold details, then select Process Request
  6. You will be given a confirmation number and an email will be sent to the address on file

Click image to enlarge

I WANT TO MODIFY OR REMOVE AN ACCOUNT HOLD

  1. Tap menu in top-left and select Profile
  2. Select Membership Holds option
  3. Select Modify Existing Hold 
  4. Select if you'd like to remove the Hold from your account or change your return date
  5. Review details, then select Process Request
  6. You will be given a confirmation number and an email will be sent to the address on file

Click image to enlarge

I WANT TO PUT MY KIDS ON HOLD

  • You can only put your entire membership on hold, not specific members. You will need to remove your child from your membership. Please note there is a $10 processing fee to remove and add members to a membership.
  • To remove a member to your membership, go to Profile > Manage Members in the In-Shape app or Member Hub and click the X next to the member you'd like to remove.