PRIVACY POLICY

In-Shape has taken great pride in the relationships that it has developed with its customers. In keeping with this tradition, In-Shape is dedicated to protecting and respecting your privacy and handling any personal information we obtain from you with care and respect. This General Privacy Policy is designed to answer your questions regarding our privacy policies and principles.
 

Visiting Our Website

For each visitor to our website, our web server automatically recognizes only the IP address of your computer. When you visit the In-Shape Website, Portal, or App to manage your In-Shape Membership account, subscribe to fitness program/class schedules, and or sign-up for our Newsletter you may choose to give us basic information: name, email address, mailing address, ZIP code, phone, and credit card numbers. This allows us to process your transactions more efficiently, and ultimately, to give you a higher caliber of customer service. When you visit our website, we may collect more information: your Internet service provider's address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user friendly to our customers. 

Secure Information

In-Shape is proud to be a certified PCI DSS Compliant Service Provider. The In-Shape website uses Secure Socket Layer (SSL) and Virtual Private Network (VPN) technology to encrypt personal information such as User IDs, Passwords, and account information over the Internet. Any information provided to you is scrambled en route and decoded once it reaches your browser. We take the following steps to protect our customers' personal information against loss, misuse, and alteration.

Goals PCI DSS Requirements

Build and Maintain a Secure Network

1. Install and maintain a firewall configuration to protect cardholder data
2. Do not use vendor-supplied defaults for system passwords and other security parameters

Protect Cardholder Data

1. Protect stored cardholder data
2. Encrypt transmission of cardholder data across open, public networks

Maintain a Vulnerability Management Program

1. Use and regularly update anti-virus software or programs
2. Develop and maintain secure systems and applications

Implement Strong Access Control Measures

1. Restrict access to cardholder data by business need to know
2. Assign a unique ID to each person with computer access
3. Restrict physical access to cardholder data

Regularly Monitor and Test Networks

1. Track and monitor all access to network resources and cardholder data
2. Regularly test security systems and processes

Maintain an Information Security Policy

1. Maintain a policy that addresses information security for all personnel

 

Name Removal From Our Lists At Any Time

To delete your name from the In-Shape email mailing list, simply contact us by email at consumerprivacy@inshape.com or by selecting the “unsubscribe” link at the bottom of any In-Shape email. Be sure to provide your full name, mailing address, email address, and phone number. We appreciate your patience as it may take up to four weeks to process your request from the date of receipt.

Children's Privacy Statement

In-Shape adheres to a strict privacy code regarding children and does not knowingly accept personal information from any child. If it is brought to our attention that a subscriber is underage, we will immediately remove all personal and identifiable information from our records in compliance with the Online Children's Privacy Protection Act of 1998. In addition, we will not disclose this information to any other companies.

This children's privacy statement explains our practices with respect to the online collection and use of personal information from children under the age of thirteen and provides important information regarding their rights under federal law with respect to such information.

• In-Shape’s website is not directed to children under the age of thirteen and we do NOT knowingly collect personally identifiable information from children under the age of thirteen as part of our website. If we become aware that we have inadvertently received personally identifiable information from a user under the age of thirteen as part of our site, we will delete such information from our records. If we change our practices in the future, we will obtain prior, verifiable parental consent before collecting any personally identifiable information from children under the age of thirteen.
• We do NOT knowingly allow children under the age of thirteen to publicly post or otherwise distribute personally identifiable contact information through our website.
• Because we do not collect any personally identifiable information from children under the age of thirteen as part of our website, we do NOT condition the participation of a child under thirteen in the website's online activities on providing personally identifiable information.
   

Employee Conduct

The In-Shape Privacy Guidelines express our absolute commitment to integrity, our related corporate values and ethical standards and the associated business conduct we expect from all our employees. The guidelines include very specific guidelines concerning the safeguarding of confidential information, which includes customer information. In general, these guidelines limit employee access to confidential information, and limit the use and disclosure of such information to specifically authorized processes and transactions. If it is determined that employees have violated the guidelines, corrective action may be taken, including immediate dismissal.

Security

In-Shape makes reasonable efforts to maintain the security of your personal information in order to prevent unauthorized access to it through the use of technology and internal procedures.

Information Disclosed If Required By Law

If required by law, In-Shape may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction. In all cases, we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take reasonable steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.

Privacy Policy Updates

Efforts to bring new services, ideas and partners to benefit our customers may make it necessary for us to create a new Privacy Policy. If this occurs, we will post the new policy on our website. Once posted, the new policy will go into effect immediately, replacing any previously stated policy.

In-Shape may also amend our current Privacy Policy at any time. If we amend this Privacy Policy to permit material changes in the way we collect, use, and/or share your personal information, we will notify you of such amendment by sending you an email at the last email address that you provided us, and/or by prominently posting notice of such amendment on the websites covered by this Privacy Policy. Any such amendment to this Privacy Policy will be effective thirty (30) calendar days following either our dispatch of an email notice to you or our posting of notice of the changes on the websites covered by this Privacy Policy.

Please note that, at all times, you are responsible for updating your personal information to provide us your current email address. In the event that the last email address that you have provided us is not valid, or for any other reason is not capable of delivering to you the notice described above, our dispatch of the email containing such notice will nonetheless constitute effective notice of the amendment described in the notice. In any event, an amendment to this Privacy Policy may permit material changes in the way we use and share personal information that you provided us prior to our notification to you of such amendment.

The effective date of this In-Shape General Privacy Policy is June 30, 2023. It replaces all prior privacy policies issued by In-Shape. We reserve the right to change the In-Shape Privacy Policy at any time. Any changes to our Privacy Policy will be reflected in the updated version displayed at our corresponding website.

 

Consent to Receive Telemarketing Calls & Texts

By submitting information, I authorize In-Shape Health Clubs to deliver to me, at the telephone, cellphone, or email address(es) provided, telemarketing calls, emails and texts and informational calls, emails, and texts. I UNDERSTAND THAT I AM NOT REQUIRED TO AGREE TO BE CONTACTED AS A CONDITION OF PURCHASING ANY PROPERTY, GOODS OR SERVICES. I can request to not be contacted by In-Shape by Opting out of communications (found under profile) in the Portal, App, or writing to the postal address below.
 

Questions Regarding In-Shape’s Privacy Policy

If you have any questions regarding our Privacy Policy, we will do our best to answer them. Here's how to contact us:

Email: Consumerprivacy@inshape.com
Postal: 6507 Pacific Ave. #344 Stockton, CA 95207

In-Shape Solutions, LLC (the “Company” or “we”) has developed this privacy policy out of respect for the privacy of our customers, visitors to our website, job applicants, and independent contractors. This policy describes the personal information we collect, use, and disclose about individual consumers, applicants, and contractors who visit or interact with this website, visit any of our offices, stores, facilities or locations, purchase or inquire about any of our products or services, contract with us to provide services, apply for a position of employment, or otherwise interact or do business with us.

Whenever you visit our website, we will collect some information from you automatically simply by you visiting and navigating through this site, and some voluntarily when you submit information using a form on the website, enroll in or subscribe to our newsletter or marketing communications, request information, or use any of the other interactive portions of our website. Through this website, we will collect information that can identify you and/or your activity.

Additionally, whenever you communicate, interact or do business with us, whether online or at any of our physical locations or facilities, or whether you are contracted to perform services for us or apply for a position of employment, we will be collecting personal information from you or about you in the course of our interaction or dealings with you.

This policy does not apply to our current and former employees and their family members, dependents, and beneficiaries; if you are a California resident who is a current or former employee of the Company or a family member, dependent, or beneficiary of any of our current or former employees, you may access our Employee Privacy Policy within Paylocity
 

Collection of Personal Information and Sensitive Personal Information

In the last 12 months, we have collected the following categories of personal information about you based on your specific transactions and interactions with us or our website. For each category of information, the categories of third parties and service providers to whom we have disclosed the information in the last 12 months are referenced by a letter that coincides with the letter in the list of categories of service providers and third parties that follows soon after this table.

Category	Examples	Disclosed in Last 12 Months To	Sold or Shared in Last 12 Months to	Retention Period
Personal Identifiers	Name, alias, social security number, date of birth, driver’s license or state identification card number, passport number.	A, B, D, E, F, G, H, I, J, K, L, M, N	Neither “sold” nor “shared”	Duration of our relationship with you plus 4 years
Contact Information	Home, postal or mailing address, email address, home phone number, cell phone number.	A, B, D, E, F, G, H, I, J, K, L, M, N	Neither “sold” nor “shared”	Duration of our relationship with you plus 4 years
Account Information	Username and password for Company accounts and systems, and any required security or access code, password, security questions, or credentials allowing access to your Company accounts.	Not Disclosed	Neither “sold” nor “shared”	Username: permanent; Password or security code: while in use + 1 year
Protected Classifications	Race, ethnicity, national origin, sex, gender, sexual orientation, gender identity, religious or philosophical beliefs, age, disability, medical or mental condition, military status, familial status, union membership.	A, D, K	Neither “sold” nor “shared”	Duration of our relationship with you plus 4 years
Commercial Transactional Data	Information regarding products or services provided, purchasing history.	A, B, C, E, F, G, H, N, M	Neither “sold” nor “shared”	4 years after transaction, unless necessary to maintain for a longer period for product warranty, or OSHA / FDA or other regulatory compliance
Internet Network and Computer Activity	Date and time of your visit to this website; webpages visited; links clicked on the website; browser ID; browser type; device ID; operating system; form information downloaded; domain name from which our site was accessed; search history; and cookies; internet or other electronic network activity information related to usage of Company networks, servers, intranet, or shared drives, including system and file access logs, security clearance level, browsing history, search history, and usage history.	F, H, L	Neither “sold” nor “shared”	2 years
Geolocation Data	IP address and/or GPS location, latitude & longitude.	L	Neither “sold” nor “shared”	2 years
Mobile Device Data	Information collected when you navigate, access or use any of our websites via mobile device, including device type, software type; data identifying your device if you access our business networks and systems, including cell phone make, model, and serial number, cell phone number, and cell phone provider.	B, E, F, H	Neither “sold” nor “shared”	2 years
Financial / Employment Data	Information collected through credit or financing applications, including employment history, company name, role, salary, dates of employment, bank accounts, income sources.	A, D, I, J, K	Neither “sold” nor “shared”	4 years
Inferences	Based on analysis of your activity on the website, we may develop inferences regarding future purchase of our retail products or services or future or continued use of our retail products or services.	B, E, F, H	Neither “sold” nor “shared”	Duration of our relationship with you plus 4 years
Online Portal and Mobile App Access and Usage Information	Username and password, account history, usage history, file access logs, and security clearance level.	L	Neither “sold” nor “shared”	2 years
Visual, Audio or Video Recordings	Your image when recorded or captured in surveillance camera footage or pictures of you taken on our premises or at our events or that you share with us.	L	Neither “sold” nor “shared”	Surveillance video – 90 days; duration of our relationship with you plus 4 years
Pre-Hire Information	Information gathered as part of background screening and reference checks, pre-hire drug test results, information recorded in job interview notes by persons conducting job interviews for the Company, information contained in candidate evaluation records and assessments, information in work product samples you provided, and voluntary disclosures by you.	I, J, K	Neither “sold” nor “shared”	If hired, this data will be retained for duration of employment plus 5 years. If not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer .
Employment and Education History	Information contained in your resume regarding educational history, information in transcripts or records of degrees, vocational certifications obtained, and information regarding prior job experience, positions held, and when permitted by applicable law your salary history or expectations.	I, J, K	Neither “sold” nor “shared”	If hired, this data will be retained for duration of employment plus 5 years. If not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.
Professional Related Information	Information contained in tax forms/1099 forms, safety records, licensing and certification records, and performance records, and information related to services provided by independent contractors, including in statements of work.	A, I, J, K	Neither “sold” nor “shared”	Duration of our relationship with you plus 4 years
Facility & Systems Access Information	Information identifying you, if you accessed our secure company facilities, systems, networks, computers, and equipment, and at what times, using keys, badges, fobs, login credentials, or other security access method.	L	Neither “sold” nor “shared”	2 years

Of the above categories of Personal Information, the following are categories of Sensitive Personal Information the Company may collect from or about consumers, independent contractors, or applicants:

1. Personal Identifiers (driver’s license or state identification card number, passport number)
2. Account Information (your Company account log-in, in combination with any required security or access code, password, or credentials allowing access to the account)
3. Protected Classifications (racial or ethnic origin, religious or philosophical beliefs, union membership, or sexual orientation)
4.  Medical and Health Information
5. Geolocation Data (IP address and/or GPS location, latitude & longitude)

Personal information does not include:

• Publicly available information from government records.
• Information that a business has a reasonable basis to believe is lawfully made available to the general public by the consumer, independent
• contractor, or applicant, or from widely distributed media. 
• Information made available by a person to whom the consumer, independent contractor, or applicant has disclosed the information if the consumer, 
  independent contractor, or applicant has not restricted the information to a specific audience. 
• Deidentified or aggregated information.

We may collect your personal information from the following sources:

• You the consumer, independent contractor, or job applicant, when you visit the website and voluntarily submit information through forms on the website or social media, when you visit any of our stores or physical locations, when you purchase or inquire about any of our products or services, , when you enter into a contract to perform services for us, or when you apply for, interview for, or provide a résumé for a position of employment
• Our employees and contractors, when you interact with them
• Other customers and visitors, when you interact with them or when they observe you
• We utilize cookies to automatically collect information about our website visitors
• Surveillance cameras at our physical locations
• Lead generators and referral sources
• Credit and consumer reporting agencies
• Recruiters
• Social media platforms
• Company-issued computers, electronic devices, and vehicles
• Company systems, networks, software applications, and databases you log into or use

We do not sell or share your personal information, but we may disclose, your personal information to/with the following categories of service providers, contractors, or third parties:

1. Financial institutions
2. Lead providers
3. Product manufacturers/administrators
4. Government agencies
5. Promotional or other fulfilment vendors
6. Marketing support vendors and vendors that support managing or hosting the website
7. Transaction support vendors (e.g., check guaranty, payment processors)
8. Data analytics vendors
9. Professional employer organizations
10. Consumer reporting agencies or credit reporting agencies
11. Employee records and talent management systems
12. Security and risk management vendors
13. Corporate customers
14. Original equipment manufacturers (OEM) (suppliers and makers of the products / vehicles we sell or lease to our customers)

We may collect your personal information for the following business purposes:

1. To fulfill or meet the purpose for which you provided the information.
2. To process and submit financing applications, including to apply for credit, or credit pre-qualification.
3. To process, complete, and maintain records on transactions.
4. To provide warranty coverage on products and services.
5. To retain your selection for text opt in/opt out to ensure customers who opted out are not sent any text messages.
6. To provide and communicate recall notifications to customers.
7. To schedule, manage and keep track of customer appointments.
8. To complete appraisals.
9. To maintain records of when customers decline a service or sale.
10. To respond to consumer inquiries, including requests for information, customer support online, phone calls, and in-store inquiries.
11. To provide interest-based and targeted advertising.
12. To improve user experience on our website.
13. To understand the demographics of our website visitors.
14. To detect security incidents.
15. To debug, identify, and repair errors that impair existing intended functionality of our website.
16. To protect against malicious or illegal activity and prosecute those responsible.
17. To verify and respond to consumer requests.
18. To prevent identity theft.
19. JOB APPLICANT PURPOSES:
    1. To fulfill or meet the purpose for which you provided the information. For example, if you share your name and contact information to apply for a job with the Company, we will use that Personal Information in connection with your candidacy for employment.
    2. To comply with local, state, and federal law and regulations requiring employers to maintain certain records, as well as local, state, and federal law, regulations, ordinances, guidelines, and orders relating to COVID-19.
    3. To evaluate your job application and candidacy for employment.
    4. To obtain and verify background check and references.
    5. To communicate with you regarding your candidacy for employment.
    6. To reduce the risk of spreading infectious diseases in or through the workplace.
20. INDEPENDENT CONTRACTOR PURPOSES:
    1. To fulfill or meet the purpose for which you provided the information.
    2. To comply with state and federal law and regulations requiring businesses to maintain certain records (accident or safety records, and tax records/1099 forms).
    3. To engage the services of independent contractors and compensate them for services.
    4. To evaluate, make, and communicate decisions regarding an independent contractor, including decisions to hire and/or terminate.
    5. To grant independent contractors access to secure Company facilities, systems, networks, computers, and equipment, and maintain information on who accessed such facilities, systems, networks, computers, and equipment, and what they did therein or thereon.
    6. To implement, monitor, and manage electronic security measures on independent contractor devices that are used to access Company networks and systems.
    7. To evaluate, assess, and manage the Company’s business relationship with vendors, service providers, and contractors that provide services to the Company.
    8. To improve user experience on Company computers, networks, devices, software applications or systems, and to debug, identify, and repair errors that impair existing intended functionality of our systems.
    9. To reduce the risk of spreading infectious diseases in or through the workplace.

We may disclose your personal information for the following business purposes as numbered above: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19(a), 19(b), 19(d), 20(a), 20(e), 20(f), 20(g), 20(h), and 20(i). 

We do NOT and will not sell your personal information in exchange for monetary or other valuable consideration. We do not share your personal information for cross-context behavioral advertising.

We do not and will not use or disclose your sensitive personal information for purposes other than the following: 

1. To perform the services reasonably expected by an average employee who requests those services.
2. To detect security incidents that compromise the availability, authenticity, integrity, and confidentiality of stored or transmitted personal information.
3. To resist malicious, deceptive, fraudulent, or illegal actions directed at the business and to prosecute those responsible for those actions.
4. To ensure the physical safety of natural persons.
5. For short-term, transient use.
6. To perform services on behalf of the Company.
7. To verify or maintain the quality or safety of a product, service or device that is owned, manufactured, manufactured for, or controlled by the Company, and to improve, upgrade, or enhance the service or device that is owned, manufactured by, manufactured for, or controlled by the Company.
8. For purposes that do not involve inferring characteristics about the consumers, contractors, and applicants.

Retention of Personal Information  

We will retain each category of personal information in accordance with our established data retention schedule as indicated above. In deciding how long to retain each category of personal information that we collect, we consider many criteria, including, but not limited to: the business purposes for which the Personal Information was collected; relevant federal, state and local recordkeeping laws; applicable statutes of limitations for claims to which the information may be relevant; and legal preservation of evidence obligations. 

We apply our data retention procedures on an annual basis to determine if the business purposes for collecting the personal information, and legal reasons for retaining the personal information, have both expired. If so, we will purge the information in a secure manner. 
 

Third Party Vendors

'We may use other companies and individuals to perform certain functions on our behalf. Examples include administering e-mail services and running special promotions. Such parties only have access to the personal information needed to perform these functions and may not use or store the information for any other purpose. Subscribers or site visitors will never receive unsolicited e-mail messages from vendors working on our behalf.

Business Transfers

In the event we sell or transfer a particular portion of its business assets, information of consumers, contractors and applicants may be one of the business assets transferred as part of the transaction. If substantially all of our assets are acquired, information of consumers, contractors and applicants may be transferred as part of the acquisition.

 

Compliance with Law and Safety

We may disclose specific personal and/or sensitive personal information based on a good faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect our employees or the public.

Use of Cookies and Other Tracking Technologies

Cookies are small files that a website may transfer to a user’s computer that reside there for either the duration of the browsing session (session cookies) or on a permanent, until deleted, basis (persistent cookies) that may be used to identify a user, a user’s machine, or a user’s behavior. We make use of cookies under the following circumstances and for the following reasons:

• Provide you with services available through the website and to enable you to use some of its features
• Authenticate users and prevent fraudulent use of user accounts
• Identify if users have accepted the use of cookies on the website
• Compile data about website traffic and how users use the website to offer a better website experience
• Understand and save visitor preferences for future visits, such as remembering your login details or language preference, to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the website
• Track your browsing habits to enable us to show advertising which is more likely to be of interest to you, including advertising by third parties on our website

You may delete cookies from your web browser at any time or block cookies on your equipment, but this may affect the functioning of or even block the website. You can prevent saving of cookies (disable and delete them) by changing your browser settings accordingly at any time. It is possible that some functions will not be available on our website when use of cookies is deactivated. Check the settings of your browser. Below you can find some guidance:

• Safari
• Opera
• Internet Explorer
• Google Chrome
• Mozilla

External Links

Our website contain links to other sites. We are not responsible for the privacy practices or the content of such websites. To help ensure the protection of your privacy, we recommend that you review the Privacy Policy of any site you visit via a link from our website.

Passwords

The personal data record created through your registration with our website can only be accessed with the unique password associated with that record. To protect the integrity of the information contained in this record, you should not disclose or otherwise reveal your password to third parties.

Children Under the Age of 16

We do not knowingly sell or share the personal information of consumers under 16 years of age.

How We Protect the Information that We Collect

The protection of the information that we collect about visitors to this website is of the utmost importance to us and we take every reasonable measure to ensure that protection, including:

• We keep automatically collected data and voluntarily collected data separate at all times.
• We use internal encryption on all data stores that house voluntarily captured data.
• We use commercially reasonable tools and techniques to protect against unauthorized access to our systems.
• We restrict access to private information to those who need such access in the course of their duties for us.

International Visitors

We do not target, market to, or offer our products or services to consumers outside of the United States. You agree not to submit your personally identifiable information through the website if you reside outside the United States. 

Rights Under the CCPA and CPRA 

This section of the Privacy Policy applies only to California residents who are natural persons. If you are a California resident, you have the following rights pursuant to the California Consumer Privacy (CCPA) as amended by the California Privacy Rights Act (CPRA): 

1. Right to Know. The right to request, up to 2 times in a 12-month period, that we identify to you (1) the categories of personal information we have collected about you going back to January 1, 2022, unless doing so would be impossible or involve disproportionate effort, or unless you request a specific time period, (2) the categories of sources from which the personal information was collected, (3) the business or commercial purpose for collecting, selling, or sharing this information, and (4) the categories of third parties with whom we share or have shared your personal information;
2. Right to Access. The right to request, up to 2 times in a 12-month period, that we disclose to you, free of charge, the specific pieces of personal information we have collected about you going back to January 1, 2022, unless doing so would be impossible or involve disproportionate effort, or unless you request a specific time period;
3. Right to Delete. The right to request, up to 2 times in a 12-month period, that we delete personal information that we collected from you, subject to certain exceptions;
4. Right to Correct. The right to request that we correct inaccurate personal information (to the extent such an inaccuracy exists) that we maintain about you; 
5. Right to Opt-Out. The Company neither sells nor shares your personal information to third parties.  If the Company did, you would then have the right to opt-out of the selling or sharing of your personal information to third parties;
6. Right to Limit. The right to limit the use or disclosure of your sensitive personal information; 
7. The right to designate an authorized agent to submit one of the above requests on your behalf. See below for how you can designate an authorized agent; and
8. The right to not be discriminated or retaliated against for exercising any of the above rights, including an applicant’s and independent contractor’s right not to be retaliated against for exercising the above rights.

You can submit any of the above types of consumer requests through any of the 4 options below:

1. Submit an online request on our website at  Data Request (inshape.com)
2. Complete a paper form, which can be requested at any club location.
3. Call our privacy toll-free line at 1-866-422-5348
4. Mail to:

Consumer Privacy, In-Shape Solutions, LLC
6507 Pacific Ave. #344, Stockton, CA 95207
 

How We Will Verify That it is Really You Submitting the Request

If you are a California resident, when you submit a Right to Know, Right to Access, Right to Delete, or Right to Correct request through one of the methods provided above, we will ask you to provide some information in order to verify your identity and respond to your request. Specifically, we will ask you to verify information that can be used to link your identity to particular records in our possession, which depends on the nature of your relationship and interaction with us. For example, we may need you to provide your name, email, phone number, IP address, browser ID, amount of your last purchase with the business, and/or date of your last transaction with the business.

 

Responding to Your Right to Know, Right to Access, Right to Delete, and Right to Correct Requests

Upon receiving a verifiable request from a California resident, we will confirm receipt of the request no later than 10 business days after receiving it. We endeavor to respond to a verifiable request within forty-five (45) calendar days of its receipt. If we require more time (up to an additional 45 calendar days, or 90 calendar days total from the date we receive your request), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. The response we provide will also explain the reasons we cannot comply with a request, if applicable. 

We do not charge a fee to process or respond to your verifiable request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

For a request to correct inaccurate personal information, we will accept, review, and consider any documentation that you provide, and we may require that you provide documentation to rebut our own documentation that the personal information is accurate. You should make a good-faith effort to provide us with all necessarily information at the time that you make the request to correct. We may deny a request to correct if we have a good-faith, reasonable, and documented belief that a request to correct is fraudulent or abusive. If we deny your request to correct, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent. 

 

If You Have an Authorized Agent:

If you are a California resident, you can authorize someone else as an authorized agent who can submit a request on your behalf. To do so, you must either (a) execute a valid, verifiable, and notarized power of attorney or (b) provide other written, signed authorization that we can then verify. When we receive a request submitted on your behalf by an authorized agent who does not have a power of attorney, that person will be asked to provide written proof that they have your permission to act on your behalf, and we will also contact you and ask you for information to verify your own identity directly with us and not through your authorized agent. We may deny a request from an authorized agent if the agent does not provide your signed permission demonstrating that they have been authorized by you to act on your behalf. 

 

Other California Privacy Rights

The California Civil Code permits California Residents with whom we have an established business relationship to request that we provide you with a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please send an email consumerprivacy@inshape.com or write to us at the address listed below. Please mention that you are making a “California Shine the Light” inquiry.

Consent to Terms and Conditions

By using this website, you consent to all terms and conditions expressed in this Privacy Policy.

 

Changes to Our Privacy Policy

As our services evolve and we perceive the need or desirability of using information collected in other ways, we may from time to time amend this Privacy Policy. We encourage you to check our website frequently to see the current Privacy Policy in effect and any changes that may have been made to them. If we make material changes to this Privacy Policy, we will post the revised Privacy Policy and the revised effective date on this website. Please check back here periodically or contact us at the address listed at the end of this Privacy Policy.

 

Consumers With Disabilities

This policy is in a form that is accessible to consumers with disabilities.

Questions About the Policy

This website is owned and operated by In-Shape Solutions, LLC. If you have any questions about this Privacy Policy, please contact us at Consumerprivacy@inshape.com or call 1-866-422-5348.