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Billing FAQs

When are you going to bill me my monthly dues?

If your home club is not open, monthly recurring dues have been paused and you will not be billed until: 1) your home club reopens, 2) a club in your county reopens, or 3) you choose to re-activate your monthly dues when making a reservation.

 

All billing is linked to the club where your membership originated. Members will be charged on their regularly scheduled billing date. For members with add-ons on their memberships which are currently not available, (towel service, VIP service, etc.) we will deduct that fee from your monthly billing statement.

 

For Antioch, El Dorado, Fairfield Dover, Fairfield Rancho Solano, Merced Yosemite Ave, Stockton West Lane, Tracy Blvd, Vacaville Browns Valley and Visalia Demaree clubs, membership dues billing resumed September 1, 2020. If you're not quite ready to come back we understand, you just need to put your account on hold via the In-Shape app or Member Hub.

 

For the Napa & Capitola clubs, membership dues billing resumed September 15, 2020. Credit owed from any closed days will be applied first before billing resumes. If you're not quite ready to come back we understand, you just need to put your account on hold via the In-Shape app or Member Hub.

 

For the Bakersfield Coffee Road, Bakersfield Seven Oaks, Brentwood, Cathedral City*, Concord, Lodi, Manteca, Manteca West, Stockton Hammer Lane, Stockton March Lane, Stockton Quail Lakes, Suisun City, Tracy 11th Street, Vacaville Alamo, Vacaville Elmira, Vallejo Lincoln Road and Yuba City clubs, membership dues billing resumed October 1, 2020. Credit owed from any closed days will be applied first before billing resumes. If you're not quite ready to come back we understand, you just need to put your account on hold via the In-Shape app or Member Hub.

 

*Due to government mandate, we had to temporarily close the Cathedral City club on 10/23. We will pause monthly billing and credit complimentary club access for 10/24-10/31. This complimentary access may be in the form of a statement credit for use against future membership dues once the clubs reopens.

 

For the Atwater, Ceres, Bakersfield California Ave, Bakersfield Riverlakes, Bakersfield White Lane, Ceres, Merced G St, Modesto Floyd, Modest McHenry North, Modesto Prescott, Ridgecrest and Turlock Monte Vista clubs, membership dues billing resumed October 15, 2020. Credit owed from any closed days will be applied first before billing resumes. If you're not quite ready to come back we understand, you just need to put your account on hold via the In-Shape app or Member Hub.

 

For all other clubs offering In-Shape Outdoors, members will have the option to activate their monthly dues for unlimited use or pay $7 per person, per visit. Members can select which option they'd prefer when making a reservation in the In-Shape app.

  • If members opt to pay per visit, they will not be charged their regular monthly dues.
  • Reactivating monthly dues will give members unlimited access to outdoor activities at all open clubs (based on availability).
  • Members can reactivate their dues at anytime, but prior pay per visit charges will not be refunded. For example, if a member chooses to pay per visit on September 1st, then decides to reactive their monthly dues on September 3rd, the payment collected on September 1st will not be refunded.
  • If a member decides to reactivate monthly dues after the 1st of the month, they will be charged pro-rated dues for the first month based on the number of days remaining in the month. 
  • For members whose monthly dues are activated, a credit from any closed days from July will be applied first.

 

 

Does the billing for the Annual Fee change?

Annual fee billing has been paused at closed clubs in closed counties. For members of open clubs or have access to neighboring open clubs in your county, your annual fee will resume the month it reopens. This will be your new annual date moving forward.

 

Can I put a temporary freeze on my account when the club reopens?

Yes. We realize that the COVID-19 pandemic has created unforeseen circumstances for many members, so we want to make sure that you know you can re-freeze your account for up to three months by accessing the “PROFILE” section in our In-Shape App. This is a great option if you need a little extra time to make it back to the gym. Click here to download the In-Shape App

 

Will you be billing for services that aren’t available?

We will not be billing for any service that has been purchased as an add-on to your membership that is not available when we re-open. If you purchased towel service, VIP or Perks we will deduct these fees from your monthly billing each month they are unavailable.

 

Will I get any credit for the days my club is closed?

We have paused membership billing for closed clubs. As a result, we will credit complimentary club access for any prepaid dues during our closure. For example, if your home club was closed for 12 days in July, you will be credited with 12 days of complimentary usage once the club reopens. This complimentary access may be in the form of a statement credit for use against future membership dues once the clubs reopens.

 

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