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BILLING FAQS

All billing is linked to your home club. Members will be charged on their regularly scheduled billing date. For members with add-ons on their memberships which are currently not available, (towel service, VIP service, etc.) we will deduct that fee from your monthly billing statement.

Annual fee billing resumed the month your home club reopened. It will continue to be drafted on the 14th of the same month each year. For example, if your clubs reopened March 1st, your annual fee will be drafted on March 14th each year. See our Annual Fee FAQs for more info.

Yes, you can freeze your account for up to three months. A hold fee will be applied starting July 1, 2021. You can place a hold on your account by accessing the Profile section in the app.  Click here to download the In-Shape App.

We will not be billing for any service that has been purchased as an add-on to your membership that is not available when we re-opened. If you purchased towel service, VIP or Perks we will deduct these fees from your monthly billing each month they are unavailable.