Frequently Asked Questions

MEMBERSHIP

• Where is the club located?
• What types of activities and equipment are available at In-Shape Health Clubs?
• What types of rules and regulations will I need to follow?
• What different types of memberships are available at In-Shape Health Clubs?
• How do I make changes to my account?
• Why do changes take 30 days to process?
• How long can a membership be placed on hold?
• How long is a membership?
• How do I charge to my super charge account?
• How do I find out my account balance?
• How do I contact In-Shape Health Clubs?
• What are your Club and Kid Zone hours?
• How much does it cost to make changes (upgrades/downgrades)?
• When is my bill due?
• How do I cancel my membership?
• Why do cancellations have to be in writing?
• How many people are required at a company/business for a corporate rate?
• What does a membership with In-Shape Health Clubs cost?
• What forms of payment are accepted for monthly dues payments?
• How long can my kids stay in the Kid Zone?

• What type of Personal Training Does In-Shape offer and what are the prices?
• Once I sign up, will I have access to view my account information for Personal Training?
• How long is each session when I meet with the personal trainer?
• Where is personal training offered?
• Can I redeem my personal training sessions at any In- Shape location?
• Do I have to be a member to purchase Personal Training?
• Can my personal training be placed on hold?
• When is my monthly payment due for Personal Training?
• What happens if my Personal Trainer is no longer available?
• What if I am unable to make my scheduled personal training appointment?
• What are the hours for Personal Training?
• What form of payments are accepted for Personal Training?
• How do I cancel my Personal Training?
• Is my personal training the same as my membership, month to month?
• Can I change the amount of sessions I originally signed up for?

Q. Where is the club located?

A. In-Shape Health Clubs owns and operates 65 locations throughout California. Please visit the Find a Club page for the location nearest you.

Q. What types of activities and equipment are available at In-Shape Health Clubs?

A. Each club has Cardio Theater containing a full assortment of cardio machines (treadmills, cross-trainers, bikes, step machines, etc.) along with a variety of entertainment options. Many clubs offer a combination of the following activities and amenities: tennis, racquetball, indoor and outdoor swimming, outdoor workout areas, unlimited group classes, weight lifting and state-of-the-art fitness machines. We have certified personal trainers available to assist you in reaching your goals. We also offer day camps and incredible kids areas in many of our clubs. Please visit the Club Amenities page for a complete list of amenities.

Q. What types of rules and regulations will I need to follow?

A. Each member is provided with a copy of the In-Shape Health Clubs policies upon joining the club. Each member 13 years and over must check in at the front desk with their own member ID to enter the facility. Memberships are non-transferable. ISHC reserves the right to change rules and regulations at any time. All members will be obligated to comply with such rules, regulations or policies. Please visit the Rules and Regulations page for a complete list.

For the safety and protection of all of our members and team members/employees, In-Shape policy prohibits firearms from being brought into our clubs, except in the case of authorized law enforcement personnel.  Any member who fails to comply with this policy is subject to having his or her membership revoked and being prohibited from using our clubs.

Q. What different types of memberships are available at In-Shape Health Clubs?

A. In-Shape memberships are designed to be flexible for you and your unique needs. Month-to-Month memberships with options available to select your preferred access and monthly dues based upon an enrollment fee or Paid in Full memberships for 1,2 3, or 12 months.  Up to 4 adults may be added to your account and up to 8 children (children must be related to or a ward to the main member). 

Q. How do I make changes to my account?

A. If you wish to add services, add members or change your account in any way, simply advise your club. A Membership Advisor will complete a "Member Service Request Form." Changes will be processed within 30 days of receipt of the completed form. You must sign a receipt at the front desk indicating the effected changes. There is a $10 processing fee for any non-administrative membership changes.

Q. Why do changes take 30 days to process?

A. In order to properly reflect your changes in time for the next billing cycle, it takes up to 30 days to insure we correctly update your account and confirm the party requesting the change is an authorized signer.

Q. How long can a membership be placed on hold?

A. A member in good standing may place membership on hold after 30 days of membership, for a monthly fee of $5 (unless the hold is requested for a verified medical condition) for a maximum of six (6) months . The AutoPay on the membership file must be confirmed and active to deduct the monthly hold fee if applicable. Billing automatically resumes the month after the requested hold date unless a member calls to release the hold early. Use of the club or its facilities during the "Hold" period will result in the membership being reactivated immediately; and member's regular monthly membership charges will be assessed.

Q. How long is a membership?

A. We have month-to-month terms and paid-in-full fixed terms available for our members. 

Q. How do I charge to my super charge account?

A. In order to make it easy and eliminate the need to carry money or a credit card to the club, you may enroll in our supercharge program to conveniently charge to your account while in the club. Simply provide a credit card number and expiration date on a member services request form. You will then pre-authorize yourself and anyone on your membership for charging privileges.

Q. How do I find out my account balance?

A. The front desk at the club may provide you with your account balance, or you may call the Member Services Office at 209-472-2450.

Q. How do I contact In-Shape Health Clubs?

A. Our Corporate headquarters is located at: In-Shape Health Clubs, Inc. 6 South El Dorado St., Suite 600 Stockton, CA 95202. You can reach the Corporate headquarters via phone at 209-472-2450. To contact your local club, visit our Find a Club page for club-specific contact information.

Q. What are your Club and Kid Zone hours?

A. Club and Kid Zone hours vary by club. Hours are listed in each club's separate web page. Please see the Find a Club to locate individual club pages where this information can be found.

Q. How much does it cost to make changes (upgrades/downgrades)?

A. There is a $10 processing fee for any non-administrative membership changes. We suggest you visit your club so a Membership Advisor can assist you with any changes needed to your membership.

Q. When is my bill due?

A. Most members use our convenient AutoPay method for paying from a checking or credit card account. Dues are drafted on our about the 2^nd of each month automatically. The total balance of your account is due at the corporate office by the 2^nd of the month and is late after the 15th of the current month.  

Q. How do I cancel my membership?

A. To cancel a membership, Member must request cancellation at least 30 days prior to the date. The cancellation will be effective either (1) via email to cancelme@inshape.com, (2) via certified mail to ISHC Member Services, 6 S. El Dorado St., Suite 600, Stockton, CA 95202, or (3) in-person at a physical ISHC facility. A cancellation shall be deemed submitted on the date it is received in the ISHC Member Services office, whether via email or certified mail, or, in the case of in-person cancellation at an ISHC facility, upon issuance of the ISHC email confirming receipt of the cancellation request. 

Q. Why do cancellations have to be in writing?

A. As with any changes to a membership, we require a cancellation request in writing to ensure an authorized member is requesting the cancellation. 

Q. How many people are required at a company/business for a corporate rate?

A. Corporate discounts are available for companies with a minimum of 100 employees. Please contact Omar Rahman at omar.rahman@inshape.com if you would like information on setting up a corporate account.

Q. What does a membership with In-Shape Health Clubs cost?

A. Pricing varies based upon membership level and access. A Membership Advisor at your local club will be happy to meet with you and discuss your membership needs so they can provide you with pricing for the option that best fits your needs. Feel free to contact the location nearest you to schedule a tour.

Q. How long can my kids stay in the Kid Zone?

A. Members are allowed to leave their kids in Kid Zone for up to two hours. In the event a Member comes in the morning and in the evening, they are allowed to leave their kid for up to two hours each visit.

Q. What forms of payment are accepted for the monthly dues payments?

A. We prefer checking or savings AutoPay information and will also accept credit cards (Visa, Master Card, Discover and American Express). No prepaid cards or checks are accepted.

Q: What type of Personal Training Does In-Shape offer and what are the prices?

A.  In Shape offers a variety of personal training packages to fit our members’ needs including one – on -one and small-group sessions. Pricing varies based upon the Personal Training program selected. Talk to your club Fitness Department to receive a complimentary Fit Start appointment and consultation.

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