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Know Before You Go Image

What to Know Before You Go

As we reopen clubs, we want you to know what’s new so you’re prepared.


We have been busy getting the clubs cleaned and ready for reopening. From our new reservation system in the mobile app to our new cleaning approach and physical distancing procedures, things will be different, but we'll still be In-Shape. When you’re ready to come back we’ll be ready too. Below is our new process for visiting the club once we're open.



  • Download the In-Shape App

    The mobile app will be your key to In-Shape, and our new touchless check-in system requires all members to use it. If you haven’t already, download the free In-Shape app in the Apple Store or Google Play.

  • Make a Reservation

    Reservations will be required to visit the club. To reserve your time slot, follow these steps using the In-Shape mobile app:


    1. Click on the left navigation menu and select CLUB RESERVATIONS
    2. Select the club and time you would like to visit and hit CONFIRM.
    3. Once you see a confirmation message on the screen, you’re good to go!

    Reservations will be available in the app once your club has reopened. 

  • Arrive On-Time

    Please arrive at the club during the time frame you have selected when making your reservation in the app. If you arrive outside this window, you will be required to make another reservation based on availability at that time.

  • Temperature Check

    Before you enter the club, a Team Member will use a touchless thermometer to check your temperature. If a member’s temperature exceeds the CDC recommendation, they will be asked to leave until their temperature has reduced.

  • Touchless Check-In

    Once you’re in the club, show the barcode on the Home Screen of the app to the Welcome Desk team member to activate our touchless check-in. Your keycard will no longer give you club access.

  • PPE

    Please bring your own mask, water bottle and towel and leave all nonessential items at home as locker rooms will be available for bathroom use and hand washing only.


    To keep our community safe and clubs open, masks are required at all times.

  • Physical Distancing Required

    Please be mindful of in-club signage and practice physical distancing of at least 6 feet during your workout.

  • Checking Out

    Don't forget to check out of the club when you finish your workout. This will help us keep an accurate count of how many people are in the club and will ensure other members have access to their entire workout window.

  • Amenities

    Some amenities like Kid Zone, towel service, and some Group Fitness classes are temporarily unavailable due to physical distancing requirements. To see which amenities are currently available, see our Reopening FAQs

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