Swim Lesson Policies & Information

WHAT TO EXPECT THROUGHOUT THE SESSION

• You will need to check in using the In-Shape app at the Welcome Desk for each lesson. Guests or any individual that does not have an In-Shape membership must sign a liability of release upon entry at our Welcome Desk.
• Please arrive 10 minutes early with your child in their swimsuit, showered and ready to get in the water. A team member will make sure your child gets to the right class.
• Please bring goggles with you to each lesson.
• Please keep your child’s hair pulled back with a hair tie.
• Children who are not potty-trained will need to wear a swim diaper. Plastic pants over a swim diaper are preferred.
• Your instructor may miss class due to illness or an emergency, but we will make every effort to keep the number of substitutes to a minimum.
• Classes may be combined or cancelled if less than two (2) children are registered in that level.
• Family Swim is available for members. Please see our pool schedule for Family Swim times and rules.
• Children learn and progress at their own speed. It’s common for a student to remain in the same level for several sessions. Please don’t feel discouraged if your child needs to repeat a level.
• Class will end 5 minutes early the last day of each session for your instructor to distribute and discuss your child's progress tracker.
• Program evaluations will be emailed to parents at the end of each session. Although it’s optional, your feedback is important to us!
• Don’t forget to re-enroll. You can do this by visiting our Welcome Desk at any time.

SWIM LESSON POLICIES

• Membership Required: An active adult In-Shape membership is required for all swim lesson participants. Adult members can enroll their children into the program. Registrations for the In-Shape swim lesson program that are not active members will be automatically removed from the program and may not be refunded.
• Missed classes: We do not offer make up lessons, credits, or refunds for missed classes. In the event a class needs to be cancelled for events out of our control, we will make our best effort to schedule a makeup lesson.
• Program Class Cancellations: In the event we need to cancel your session refunds will be issued. For classes that need to be cancelled for unforeseen circumstances by us, we will make our best effort to move programming to another location or provide a makeup lesson on a different day. If we are unable to offer either of the above, a credit will be issued to you for a future session.
• Refunds: Credits and or refunds will not be issued on or after the first day of the session. To request a refund, credit or transfer please mail us at swimlessons@inshape.com prior to the first day of the session. Refunds are subject to a $10 processing fee.
• Cancellations: Cancellations received prior to the start of the program can be refunded and a $10.00 processing fee will be applied. Cancellation requests submitted after the start date of the program will not be issued a credit or refund regardless of attendance.
• Transfers: Transfers between sessions or changes in times are only possible if classes are available. Please reach out to us to assist you with your session transfer or time change at swimlessons@inshape.com
• Parental Supervision: For your child’s safety, children under the age of 14 must have a parent present in the pool area while swim lessons are in progress.
• Combining Classes: If fewer than three children enroll for a level, classes may be combined, moved to a different time slot, or cancelled.
• Photos & Video: To respect the privacy of our members, guests, participants, and team members, please take photos and videos of your child only.

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