Swim Lesson Policies & Information


  • You will need to check in using the In-Shape app at the Welcome Desk for each lesson. Guests or any individual that does not have an In-Shape membership must sign a liability of release upon entry at our Welcome Desk.
  • Please arrive 10 minutes early with your child in their swimsuit, showered and ready to get in the water. A team member will make sure your child gets to the right class.
  • Please bring goggles with you to each lesson.
  • Please keep your child’s hair pulled back with a hair tie.
  • Children who are not potty-trained will need to wear a swim diaper. Plastic pants over a swim diaper are preferred.
  • Your instructor may miss class due to illness or an emergency, but we will make every effort to keep the number of substitutes to a minimum.
  • Classes may be combined or cancelled if less than two (2) children are registered in that level.
  • Family Swim is available for members. Please see our pool schedule for Family Swim times and rules.
  • Children learn and progress at their own speed. It’s common for a student to remain in the same level for several sessions. Please don’t feel discouraged if your child needs to repeat a level.
  • Class will end 5 minutes early the last day of each session for your instructor to distribute and discuss your child's progress tracker.
  • Program evaluations will be emailed to parents at the end of each session. Although it’s optional, your feedback is important to us!
  • Don’t forget to re-enroll. You can do this by visiting our Welcome Desk at any time.


  • Membership Required: An active adult In-Shape membership is required for all swim lesson participants. Adult members can enroll their children in the program. Registrations for the In-Shape swim lesson program from non-active members will be automatically removed from the program and may not be refunded.
  • Missed Classes: We do not offer makeup lessons, credits, or refunds for missed classes. In the event a class needs to be canceled by us due to events beyond our control, we will make our best effort to schedule a makeup lesson.
  • Cancellations: Cancellations received 24 hours prior to the program's start date can be refunded, and a $10.00 processing fee will be applied. Cancellation requests submitted after the program's start date will not be issued a credit or refund, regardless of attendance.
  • Refunds: Credits and/or refunds will not be issued on or after the first day of the session. To request a refund, credit, or transfer, please email us at swimlessons@inshape.com before the first day of the session. Refunds are subject to a $10.00 processing fee per enrollment.
  • Program and Class Cancellations by In-Shape: If In-Shape needs to cancel your session, refunds will be issued. For classes that need to be canceled due to unforeseen circumstances, we will make our best effort to move programming to another location for the day or provide a makeup lesson on a different day. If we are unable to offer either of the above, a credit will be issued to you for a future session.
  • Transfers: Transfers between sessions or changes in times are only possible if classes are available. Transfers cannot be made on or after the start of the session. Please contact us at swimlessons@inshape.com for assistance with your session transfer or time change.
  • Parental Supervision: For your child's safety, children under the age of 14 must have a parent present in the pool area while swim lessons are in progress.
  • Illness: A child with cold or flu symptoms (e.g., persistent cough, runny nose, fever, eye or skin irritations, vomiting, or diarrhea, etc.) will not be able to participate in swim class. Swim lesson staff members reserve the right to turn away children who appear to be sick.
  • Combining Classes: If fewer than three children enroll for a level, classes may be combined, moved to a different time slot, or cancelled.
  • Photos and Video: To respect the privacy of our members, guests, participants, and team members, please take photos and videos of your child only.