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Swim Lesson Policies & Information

WHAT TO EXPECT THROUGHOUT THE SESSION

  • Please arrive 10 minutes early with your child in their swimsuit, showered and ready to get in the water. A team member will make sure your child gets to the right class. Classes may be combined or cancelled if less than two (2) children are registered in that level.
  • You will need to check in using the In-Shape app at the Welcome Desk for each lesson.   
  • Children who are not potty-trained will need to wear a swim diaper. Plastic pants over a swim diaper are preferred. 
  • Family Swim is available for members. Please see our pool schedule for Family Swim times and rules. 
  • Your instructor may miss class due to illness or an emergency, but we will make every effort to keep the number of substitutes to a minimum. 
  • Children learn and progress at their own speed. It’s common for a student to remain in the same level for several sessions. Please don’t feel discouraged if your child needs to repeat a level. 
  • Program evaluations will be distributed to parents at the end of each session. Although it’s optional, your feedback is important to us!
  • Don’t forget to re-enroll. You can do this by visiting our Welcome Desk at any time.
  • Bring your own towel.

SWIM LESSON POLICIES

  • To respect the privacy of our members, guests, participants, and team members, please take photos and videos of your child only.
  • Transfers between sessions or changes in times are only possible if classes are available.
  • Refunds: Credits or refunds for missed classes are not issued. Classes with fewer than three children enrolled may be combined or rescheduled. We do not offer makeup classes.  Missed classes due to acts of nature or other unforeseen circumstances cannot be rescheduled and a credit or refund will not be issued. We will do our best to accommodate the class in another pool on that day.
  • Cancellations:  Cancellations received up to 24 hours prior to the start of the program can be refunded. Cancellation requests submitted after the start date of the program will not be issued a credit or refund regardless of attendance.
  • Parental Supervision: For your child’s safety, children must have a parent present in the pool area while swim lessons are in progress.

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