COVID-19 UPDATES & FAQS

Yes, you can freeze your account for up to three months. You can place a hold on your account by accessing the Profile section in the app.  Click here for more info.

We are not billing for any service that has been purchased as an add-on to your membership that is not available.

No, you will not need a reservation to visit the club. Reservations are still required for group fitness classes and select amenities including pool lanes, tennis, pickleball and racquetball courts. Amenity reservations can be made up to 3 days in advance and each amenity may be reserved up to 3 times per day.

Reservations are made using the In-Shape app or Member Hub.

Click here for instructions on how to reserve amenities like Group Fitness, Kid Zone, pool use and court sports.

If you don't see the Reservations tile on the home screen, make sure you are using the newest In-Shape app. The app icon should have a kettlebell on it.

You can make a club reservation in the Member Hub using these steps:

• If you haven’t used the Member Hub or In-Shape app, you will need to set up a login. Click here and select Create a Login.
• From any page of the website, select Member in the Select Your View tab under the In-Shape logo and click Member Login in the top right corner.
• Follow the prompts to login, then select Club Reservations from the top menu.
• Click the + sign and follow the prompts to make a reservation at your club.

There are no longer any restrictions on how long members can work out at the club.

If you can’t make it to the club, please cancel your amenity reservation so another member may take that slot. You can then rebook another amenity or studio class the same day or a different day, pending availability.

Your reservation will automatically cancel at the end of the 30-minute reservation window. It will not show as a check-in. You can rebook your amenity or studio class for another time the same day or another day, pending availability. As a courtesy to our members, we do ask that if you are unable to attend, please cancel your reservation so another member may use that slot.

Reservations can be made in the mobile app 3 days in advance.

Hours vary by location. Please check the In-Shape app to see the hours for your club.

There are no restrictions on how many members can access the club at any given time per California regulations.

Kid Zone is currently open at all clubs. Kid Zone is available for children between the ages of 6 months and 12 years old.

Check the Kid Zone FAQs for updates.

Yes, you will need the app to check-in. You will also need the app to make a reservation for studio classes, make a retail purchase, update your account and see all other communications.  We no longer accept key cards or verbal check-ins with the front desk.

No, we are eliminating the use of cash to have a more touchless experience. You can update your profile in the In-Shape app to add a credit card for purchases. This makes it easy and convenient to purchase any item with little to no contact.

Towel service is currently available at all Lifestyle and Ultimate Clubs. If you are a member of a Core Club, please bring your own towel. If you forget one, we will have towels available for purchase.

No, please do not bring your own hand weights to the club. We will continue to clean and disinfect all our equipment to ensure everyone's safety.

Yes. Please store your bag in a locker if it is larger than 11in x 17in while you are working out, so it doesn’t become a trip hazard in the club. Small cinch bags, duffle bags, back packs or fanny packs may be with you while working out.

Personal training is not currently available.

Class formats and scheduling vary by location. Visit the Group Fitness FAQs for more info and the class schedule to see what's available at your club.

Yes. Reservations are required for classes. It’ll guarantee your spot and no waiting in line. Make your reservation in the app and we’ll see you in class!

All areas of the club and most amenities are available without restrictions including:

• Sauna
• Steam Room
• Indoor spas
• Racquetball courts

Basketball has reopened at select clubs, but remain closed at others due to repurposing the courts for other activities including group fitness and pickleball. See below for details.

Basketball courts are OPEN at the following clubs:

• Concord
• Merced
• Tracy

Basketball courts are UNAVAILABLE at the following clubs, reopening dates are TBD:

• El Dorado
• Salinas
• Vacaville Browns Valley
• Victorville

Yes! Tennis, racquetball and pickleball are open. All members are required to use their own equipment. Court reservations are required and can be made on the In-Shape App.

Yes. Singles and Doubles play are allowed on tennis, racquetball and pickleball courts.

• See the In-Shape app for your club's indoor pool status and availability
• Please book your pool lane reservation in the In-Shape app before coming to the club.
• Bring your own towel.
• Please dry off in the pool area completely before walking through the club to avoid slip hazards.
• Members cannot change in pool cabanas.
• Pool cover-ups and robes are allowed.
• Swim accessories are allowed. Please bring your own mask, goggles, swim cap or kickboard for lap swimming.

In-Shape has established a very thorough cleaning protocol for Team Members to follow throughout the day to ensure equipment and all areas of the club are sanitized. These protocols have been developed taking into consideration CDC, EPA and public health official guidelines.

We will have In-Shape team members cleaning all open areas of the gym throughout every day and doing a deep clean every night after closing. All cleaning products and tools are EPA and CDC approved.

In order to keep our pools and spas safe, In-Shape uses VivoAquatics, a system that automatically measures and maintains proper chemical levels. VivoAquatics has received CMAHC Certification for CDC Safety Standards.

We are requesting that all members disinfect equipment after use. We are also asking members to wash their hands frequently and/or use hand sanitizer. We are providing extra sanitizing wipes and hand sanitizer stations.

All physical distancing requirements have been lifted.

No. Temperature checks are be required for members. Team members will continue to have their temperatures checked before reporting to work.

• In-Shape is providing PPE equipment for all team members including disposable gloves and safety glasses
• Team members are trained on new hand washing, physical distancing protocols and club cleaning standards
• The In-Shape clean approach was designed to keep the club clean with the safety of all members and team members as a top priority
• If a team member is feeling sick or showing Covid-19 symptoms, they are required to stay home and not report to work

Day passes are available for sale at the club. Guest passes are available after taking a tour with an In-Shape team member. Click here to book a tour.

Members with the Elevate Package can also bring a guest Thursday through Sunday.