Member Hub & Mobile App Help
We're excited to announce we launched a new mobile app and online Member Hub! If you have questions or need help setting up your account, please see below. If you don't see the answer to your questions or continue to have trouble, please call our Member Services team at 209.472.2450
Mobile App/Member Hub FAQs:
Q: What new features are available?
A: Install the app for quick access to your membership card, the latest club information, Group Fitness class schedules, FIT CLUB status, access to your membership details including payment method, billing address and sub-members, plus much more! We will upload the app with new features frequently.
Q: How do I download and set up the new app?
A: There are a few steps. Let’s walk through it together:
- Step 1: Download the In-Shape Health Clubs app from the Apple App Store (for iPhone) or Google Play (for Android)
- Step 2: Open the app and select “Create A Login” if you haven’t done so already. You will need your Membership Number or Scan Code to create a login, but if you don’t know it select ‘Lookup Membership’ and follow the prompts. If we are unable to find your membership, please call Member Services at 209.472.2450 and they can look it up for you.
- Step 3: Once you have your Membership ID, select “Create A Login”, enter your Membership Number and follow the prompts to add your email address and set a password. You will need to confirm your email address with a verification code, so make sure to use a valid email you have access to.
- Step 4: Enter the verification code you received via email and you’re all set!
Q: I don’t use the app, can I access my profile on inshape.com?
A: Yes! You can now access your account via the new Member Hub on inshape.com. To access your account, find the ‘Select Your View’ option in the navigation bar and choose ‘Member’, then click the MEMBER LOGIN button in the navigation bar.
Q: How do I change my password?
A: You can update your password via the mobile app or the Member Hub on inshape.com. Here’s how: In the app: Select 'Profile' located in the menu at the top left of the app, then scroll down to the Password section and click the pencil. In the Member Hub: Click on your name in the top right corner and select ‘Change Password’
Q: Where can I find my member number or barcode?
A: Check your current app. Click on the “Check In” button; the member number or barcode is listed on the scan code.
Q: I don’t use the current app. How do I find my member number or barcode?
A: Please call Member Services at 209.472.2450 and they can look it up for you.
Q: I entered my member number or bar code and email address but received an error messaging saying my email isn’t valid. What’s going on?
A: If the email you entered is not the same as the one on your membership, it will not work. Please contact Member Services at 209.472.2450 to update your email address on file.
Q: I don’t like change. Can I still use the old app?
A: The old app will be available until 6/30/19 (date subject to change). After that day, it will not have the most updated information and/or have missing information. Give the new app a try, we think you’ll love it!
Q: Can someone help me download and set up the app?
A: Of course, we are happy to help! Please see a Fitness Advisor or the Welcome Team at the Front Desk of your local club. You can also call Member Services at 209.472.2450 for assistance over the phone.
Q: How do I select my home club so I can view the hours, class schedule, etc?
A: You can update your home club in both the mobile app and Member Hub on inshape.com: From the App: Click the menu in the top left and select ‘Clubs’. Find the club you’d like to make your home club and click on it. From the main club info page, hit ‘Select as Favorite Club’. You will now see classes and receive notifications from the club you selected moving forward.
Q: If I make changes to my profile on the app, does that information automatically get updated in the Member Hub and vice versa?
A: Yes, we’ll update your info accordingly.
Q: Can my spouse or sub-members on my account just use my app to check-in?
A: Yes, you can check-in anyone on your account from a single phone. However, they will need to download the app to see their own FIT CLUB status (total check ins) and see/make any edits to their account. Tell them to download the app too; they’ll want it!
Q: Will there be two In-Shape apps (old and new) available for download?
A: Nope! The old app will no longer be available for downloading effective 6/3 (when the new app is available).
Q: I'm having trouble changing the year when entering my Date of Birth on Android. How do I fix this?
A: Tap the year in the upper left corner of the screen to change the year field. Here's a screenshot for reference:
Q: I still have questions. Where can I get help?
A: Please contact Member Services at 209.472.2450 for assistance.
ADDITIONAL NEW FEATURES AND UPDATES WILL BE ADDED SOON, STAY TUNED!
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