Member Hub & Mobile App Help
We're excited to announce we launched a new mobile app and online Member Hub! If you have questions or need help setting up your account, please see below. If you don't see the answer to your questions or continue to have trouble, please submit an inquiry to our Member Services team by filling out the form on our contact us page.
For info on how to make club reservations, group fitness reservations, how to reserve a tennis court, pool lane and more, visit our Reopening FAQs.
Mobile App/Member Hub FAQs:
Q: How do I make Reservations using the In-Shape app and Member Hub?
A: Click here for information on how to reserve amenities. Club reservations are not required starting on June 15th.
Q: How do I put my membership on hold using the In-Shape app and Member Hub?
A: Click here for information on how to put your membership on hold and remove the hold on your membership.
Q: How do I add a profile photo to my account?
A: Every member must have a photo on file so we can identify you in our system. For info about how to add a photo on file for one or more members on your account, click here.
Q: How do I download and set up the new app?
A: There are a few steps. Let’s walk through it together:
- Download the In-Shape Health Clubs app from the Apple App Store (for iPhone) or Google Play (for Android)
Open the app. You will need your Membership Number or Scan Code. If you don't know it, go to Create A Login and select Look Up Membership.
Select Create A Login and enter your Membership Number. Add your email and set your password. You'll need to verify your email address, so make sure to use an email you can access.
Enter the verification code you received via email and you’re all set!
Q: I don’t use the app, can I access my profile on inshape.com?
A: Yes! You can now access your account via the new Member Hub on inshape.com. To access your account, find the Select Your View option in the navigation bar and choose Member, then click the MEMBER LOGIN button in the navigation bar.
Q: How do I add a card on file?
A: Follow these steps:
- Open your app and in the upper left menu bar, go to Profile
Go to Payment Methods and add credit or debit card information
Q: How do I change my password?
A: You can update your password via the mobile app or the Member Hub on inshape.com. Here’s how: In the app: Select Profile located in the menu at the top left of the app, then scroll down to the Password section and click the pencil. In the Member Hub: Click on your name in the top right corner and select Change Password
Q: Where can I find my member number or barcode?
A: Check your current app. Click on the Check In button; the member number or barcode is listed on the scan code.
Q: I don’t use the current app. How do I find my member number or barcode?
A: Please fill out the form on our contact us page and Member Services will contact you.
Q: I entered my member number or bar code and email address but received an error messaging saying my email isn’t valid. What’s going on?
A: If the email you entered is not the same as the one on your membership, it will not work. Please contact Member Services via the form on our contact us page to update your email address on file.
Q: How do I select my home club so I can view the hours, class schedule, etc?
A: You can update your home club in both the mobile app and Member Hub on inshape.com: From the App: Click the menu in the top left and select Clubs. Find the club you’d like to make your home club and click on it. From the main club info page, hit Select as Favorite Club. You will now see classes and receive notifications from the club you selected moving forward.
Q: If I make changes to my profile on the app, does that information automatically get updated in the Member Hub and vice versa?
A: Yes, we’ll update your info accordingly.
Q: Can my spouse or sub-members on my account just use my app to check-in?
A: Yes, you can check-in anyone on your account from a single phone. However, they will need to download the app to see their own FIT CLUB status (total check ins) and see/make any edits to their account. Tell them to download the app too; they’ll want it!
Q: I'm having trouble changing the year when entering my Date of Birth on Android. How do I fix this?
A: Tap the year in the upper left corner of the screen to change the year field. Here's a screenshot for reference:
Q: I still have questions. Where can I get help?
A: Please contact Member Services by filling out the form on our contact us page.
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